今起施行，事关人民币现金收付

Core Viewpoint - The article discusses the implementation of the "Regulations on Cash Payment and Services" by the People's Bank of China, aimed at maintaining the legal status of the Renminbi and preventing the refusal of cash payments, while ensuring diverse payment services for the public [1]. Summary by Sections Regulations on Cash Payment - The regulations require that entities providing face-to-face services must support cash payments and maintain reasonable change availability [2]. - For self-service models and locations with unified management, entities must clearly indicate payment methods and provide contact information for cash services [2]. - Entities conducting all transactions online must publicly announce payment methods in advance, respecting the public's right to know and choose [3]. - When delegating payment collection, the principal must require the agent to accept cash through written agreements [4]. - Entities promoting digital governance must consider public cash usage needs and cannot discriminate against cash payments [4]. Requirements for Financial Institutions - Banks must comply with cash management laws and improve cash service quality to meet public and business needs [5]. - Financial institutions should ensure the number and layout of cash service points and self-service machines meet the diverse needs of different customer groups [6]. - Banks must manage the return of Renminbi properly to prevent the circulation of unsuitable currency and mitigate various business risks [7]. - As payment agents, banks must support cash collection [8]. Handling Cash Payment Issues - In cases of cash payment difficulties, parties should negotiate amicably to resolve disputes and retain evidence for complaints if cash is refused [9]. - Complaints can be made through various channels, and the People's Bank of China will address these issues promptly to protect public payment rights [11].