人民币现金收付新规来了！这些情况可投诉举报→

Core Viewpoint - The article discusses the implementation of the "Regulations on Cash Payment and Services" by the People's Bank of China, aimed at maintaining the status of the Renminbi as legal tender and preventing the refusal of cash payments, effective from February 1 [2]. Summary by Sections Regulations on Cash Payment Behavior - The regulations establish basic requirements for cash payments, emphasizing that entities providing face-to-face services or online appointments must support cash payments and maintain reasonable change availability [3]. - For self-service models and locations with unified management, entities must clearly indicate payment methods and provide contact information for cash conversion services [3]. - In fully online transactions, entities are required to publicly announce payment methods in advance, respecting the public's right to know and choose [4]. - When delegating payment collection, the delegating party must require the delegate to accept cash through written agreements [5]. - Entities promoting digital governance must consider the public's need for cash and cannot discriminate against cash payments [5]. Requirements for Commercial Banks - Banks must comply with cash management laws and improve cash service quality to meet public and business needs [6]. - Banks with physical locations must handle cash deposits and withdrawals and provide cash services [7]. - Banks should ensure the number and layout of cash service points and self-service machines meet the diverse needs of different customer groups [7]. - Banks must manage the return of Renminbi properly to prevent the circulation of unfit currency and mitigate various business risks [12]. Handling Cash Payment Issues - In cases of cash payment difficulties, individuals should negotiate with the service provider and retain evidence of any refusal to accept cash, reporting issues through various consumer protection channels [8][18]. - The People's Bank of China will collaborate with relevant departments to address complaints and protect the public's legal payment rights [18].