知名连锁巨头道歉：涉事门店闭店整改！冤枉孩子是小偷，“娃哭了4小时”，律师：是对人身自由的非法限制

Core Viewpoint - The incident involving the "好想来" store detaining two middle school girls for suspected theft has raised significant public concern regarding customer treatment and legal rights of minors [2][8][11]. Group 1: Incident Details - On February 2, two girls were detained for over 20 minutes in a "好想来" store in Shaanxi, suspected of shoplifting based on a monitoring video alert [2][8]. - The girls were not allowed to contact their parents during the incident, which caused emotional distress [7][11]. - The store's staff initially refused to provide video evidence of the incident when requested by the girls' parent [10]. Group 2: Company Response - The store issued an apology acknowledging the mishandling of the situation and committed to internal training and corrective measures to prevent future occurrences [6][14]. - 万辰集团, the parent company of "好想来," announced a temporary closure of the involved store for a thorough internal investigation and pledged to enhance service protocols [14][15]. Group 3: Legal Implications - Legal experts indicated that the store's actions may constitute illegal detention and violation of the minors' rights, emphasizing the need for proper procedures in suspected theft cases [17][19]. - The correct protocol for businesses in such situations should involve contacting guardians and law enforcement rather than detaining customers [19].