新浪财经·2026-02-12 10:56Core Viewpoint - H World Group's member club, Huazhu Club, has been criticized by the Beijing Consumer Association for clauses that allegedly infringe on consumer rights, indicating a decline in consumer reputation and increasing complaints against the company [2][15][18]. Group 1: Consumer Complaints - H World Group has received over 10,000 complaints on the Black Cat Complaints platform, highlighting significant issues with various hotel brands under its management [16]. - A consumer reported finding a used pregnancy test in the toothbrush holder at a mid-range hotel, raising serious hygiene concerns and indicating major lapses in cleaning protocols [6][8]. - Another consumer experienced a showerhead falling and injuring her head at a budget hotel, with the hotel staff refusing to assist her in seeking medical attention or providing compensation [12][14]. Group 2: Regulatory Actions - The Beijing Consumer Association has formally addressed H World Group regarding unfair terms in the Huazhu Club's membership agreement, which limits consumer rights and requires arbitration in Shanghai, thus infringing on legal rights to sue in court [18]. - The association has mandated H World Group to rectify these unfair terms, conduct a comprehensive review of existing agreements, and establish a consumer rights communication mechanism [18]. Group 3: Brand Integrity and Management - H World Group's founder, Ji Qi, previously emphasized the importance of maintaining "good brand, good property, good quality," yet current consumer feedback suggests that several hotel brands are failing to meet these standards [4][20]. - The company is urged to balance its expansion with a focus on quality and service to protect consumer rights effectively [20].