Core Viewpoint - The introduction of a new reminder by the 12306 app regarding "awkward seats" in high-speed trains has sparked discussions among users about the quality and comfort of certain first-class seats [1][4]. Group 1: User Reactions - Many users have commented on social media, questioning whether these seats are indeed the so-called "second-class seats" and expressing surprise that a reminder has been implemented [4]. - Some users believe that it is reasonable to provide advance notice about these specific seats [5]. - Others have pointed out the difficulty of canceling and rebooking tickets during peak travel times, such as the Spring Festival [7]. Group 2: Customer Service Insights - In February, 12306 customer service clarified that certain first-class seats are located behind the business class section, which is why the reminder was added [4]. - The customer service team explained that the mixing of business and first-class seats occurs due to train composition limitations, leading to a "mixed seating" situation [9].
12306新增提醒！
中国能源报·2026-02-13 03:39