携程旅行、高德地图、同程旅行、飞猪旅行、航旅纵横、去哪儿旅行,被约谈
证券时报·2026-02-13 11:31

Core Viewpoint - The article discusses recent regulatory actions taken against six travel platform companies in China, focusing on their compliance with financial practices and consumer protection standards [2]. Group 1: Regulatory Actions - The Financial Regulatory Bureau, in conjunction with the Market Regulatory Bureau and the People's Bank of China, held discussions with six travel platforms, including Ctrip, Gaode Map, and Qunar, regarding issues in their lending practices with financial institutions [2]. - The platforms were instructed to standardize their marketing behaviors, avoid misleading promotional language, and clearly disclose loan institution names and credit product information [2]. - Companies are required to enhance customer complaint channels, respond promptly to consumer disputes, and improve service quality to protect consumer rights [2]. Group 2: Compliance Requirements - The Beijing Market Supervision Administration organized a meeting with 12 major platforms involved in online train ticket sales, emphasizing compliance with operational requirements [5]. - Key compliance requirements include prohibiting misleading claims about paid services providing priority ticket purchasing privileges and rectifying misleading promotions related to ticket availability [7]. - Platforms must ensure clear pricing, prominently display additional service costs, and rectify discrepancies between displayed ticket prices and actual payment amounts to safeguard consumer rights [7]. Group 3: Specific Issues Addressed - The meeting highlighted issues with Gaode Dache, including inadequate management of partner ride-hailing platforms, price suppression, and improper emergency response [6]. - Gaode Dache was instructed to strengthen supervision of partner platforms, ensure stable operational strategies, and monitor price fluctuations [6]. - The company must also enhance driver rights protection, improve safety management, and provide better working conditions for drivers, especially during peak travel seasons [6].

携程旅行、高德地图、同程旅行、飞猪旅行、航旅纵横、去哪儿旅行,被约谈 - Reportify