国家能源局通报：接收投诉1826件，主要集中在停电抢修、电表计量、用电报装等方面

Complaint Situation - In February 2026, the hotline received a total of 1,826 complaints, primarily focused on power outage repairs, electricity meter measurement, and electricity application processes [3][5] - The main subjects of complaints included State Grid Corporation with 1,385 cases, Southern Power Grid Company with 314 cases, Inner Mongolia Power Group with 38 cases, local power enterprises with 88 cases, and incremental distribution companies with 1 case [3] Complaint Handling - Energy companies were required to resolve 1,609 complaints in February 2026, with 1,608 complaints being handled in a timely manner, resulting in a timely handling rate of 99.94% [5] Hot Issues in Complaints - Delays in power outage repairs and restoration were reported, particularly in Yunnan and Inner Mongolia, where extensive repair work led to prolonged outages [6] - Non-standard procedures in electricity application processes were noted, with companies failing to provide complete information upfront, causing users to submit documents multiple times [6] - Multiple outages and low voltage issues were reported in regions like Guizhou and Sichuan due to inadequate equipment maintenance and upgrades [6] Appeal Situation - In February 2026, 1,737 complaints were resolved, and the hotline received 179 appeals, resulting in a complaint appeal rate of 10.31% [7][9] - The main subjects of appeals included State Grid Corporation with 146 cases and Southern Power Grid Company with 31 cases [7] Appeal Handling - The National Energy Administration handled 84 appeals within its jurisdiction and resolved 207 appeals, focusing on electricity application processes, line safety, and new energy grid connection [11] Hot Issues in Appeals - Non-standard practices in electricity application processes were reported, with companies imposing additional preconditions for charging station applications [12] - Inadequate services for distributed photovoltaic grid connections were noted, with companies failing to adhere to the one-time notification system [12] Reporting Situation - The hotline received 79 reports in February 2026, with the majority concerning electrical facility licensing and new energy grid connections [13] - The National Energy Administration handled 46 reports and resolved 90, addressing verified violations through regulatory interviews and administrative penalties [16] Work Requirements - Energy companies are urged to coordinate maintenance plans with power supply guarantees, strictly regulate outage approvals, and improve restoration efficiency [17] - Companies must standardize electricity application services and ensure timely connections without imposing unreasonable preconditions [17] - Enhanced maintenance and inspection of line equipment are necessary to address voltage stability issues and reduce outage frequency [17] - Improvement in distributed photovoltaic grid connection services is required to ensure compliance and timely integration of new energy projects [17] Typical Cases - A case in Gansu involved complaints about low voltage, which was resolved by installing reactive power compensation devices and upgrading equipment [18] - In Guizhou, multiple outages were reported, leading to the inclusion of affected lines in a major repair plan [18] - A report from Zhejiang highlighted a company providing connections without proper approvals, resulting in regulatory action [19] - In Anhui, a company was found to have added unnecessary steps to the electricity application process, leading to corrective measures [20]