机票买贵了免费退!多家航司发布公告
21世纪经济报道·2026-03-16 12:15

Core Viewpoint - Major Chinese airlines, including Air China, China Eastern Airlines, and China Southern Airlines, have announced policies to protect passenger rights by offering free ticket refunds in response to price fluctuations [1][7]. Group 1: Air China Policies - Passengers can verify their itinerary and ticket prices through the "Air China" app or mini-program after purchasing tickets. If discrepancies are found, they can report to customer service for a refund of the price difference [2]. - Air China offers a "2+2+2" purchase guarantee, which includes two domestic no-reason refund tickets, two international no-reason refund tickets, and two hours of free or discounted refund rights [2]. Group 2: China Eastern Airlines Policies - Passengers can verify their tickets and prices via the "China Eastern Airlines" app or mini-program. If discrepancies are found, they can report to customer service for a refund of the price difference [4]. - A price fluctuation refund policy allows passengers to request a free refund if they find a lower price for the same ticket within 24 hours of purchase [4]. - The "2-hour full refund" feature allows passengers to request a full refund within two hours of purchase, provided the flight is at least 12 hours away [4]. Group 3: China Southern Airlines Policies - Passengers can verify their itinerary and ticket prices through the "China Southern Airlines" app or mini-program. Discrepancies can be reported for a direct refund of the price difference [6][8]. - If passengers find a lower ticket price within 24 hours of purchase, they can apply for a free refund of the original ticket after purchasing the new ticket [6][8].

机票买贵了免费退!多家航司发布公告 - Reportify