“简直是噩梦”！顾客用餐看到老鼠在传送带上狂奔！金匠寿司道歉：当日餐费全额退还，另提供10倍现金补偿……

Core Viewpoint - A food safety incident occurred at a branch of King Crafts Sushi in Hangzhou, where a rat was spotted on the sushi conveyor belt, leading to customer complaints and significant concern over food safety [2][4]. Incident Response - The store staff responded promptly by offering free meals to all customers present and suspending operations to conduct thorough disinfection and disposal of all food items [5][6]. - King Crafts Sushi issued an apology, stating that the rat entered the store from outside and that all food items were discarded. The store was closed for deep cleaning and inspection [6][9]. Compensation and Safety Measures - To address customer concerns, King Crafts Sushi announced a full refund for meals on the incident date and an additional compensation of ten times the meal cost for each customer, with a minimum compensation of 1,000 yuan [10]. - The company initiated a comprehensive upgrade of safety management across all stores, including increased pest control frequency, enhanced cleaning protocols, and thorough hazard inspections [10]. Regulatory Oversight - Local health authorities conducted inspections at the store, emphasizing the need for physical barriers to prevent pest entry and setting a three-day deadline for compliance before follow-up checks [12][14]. Customer Sentiment - Public reaction has been overwhelmingly negative, with many customers expressing disgust and a loss of trust in the brand's food safety practices [15].