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Florida City Gas and Florida Public Utilities Named 2025 Utility Customer Champions by Escalent
Prnewswire· 2026-01-30 16:30
Core Insights - Chesapeake Utilities Corporation's subsidiaries, Florida City Gas and Florida Public Utilities, have been recognized as 2025 Utility Customer Champions by Escalent, highlighting their exceptional service and commitment to customer satisfaction [1][3]. Group 1: Recognition and Achievements - The Utility Customer Champion designation is awarded based on Escalent's research and analysis of customer experiences, indicating a strong dedication to customer trust and support [3][4]. - Florida Public Utilities received the Customer Champion designation for the first time, while Florida City Gas has been recognized for the fourth time, previously earning accolades in 2024, 2023, and 2022 [5]. Group 2: Company Commitment - The leadership of Chesapeake Utilities emphasizes a commitment to customer-centric service, aiming to be a customer champion daily [2][4]. - Both subsidiaries scored 769 on Escalent's Engaged Customer Relationship Index, placing them in the top decile of utility providers [4]. Group 3: Company Overview - Chesapeake Utilities Corporation is a diversified energy delivery company listed on the New York Stock Exchange, providing sustainable energy solutions through various services including natural gas and electricity distribution [6]. - Florida City Gas serves over 122,500 customers across multiple counties in Florida and operates approximately 3,980 miles of distribution pipeline [7]. - Florida Public Utilities serves more than 153,000 customers in Florida, distributing natural gas, propane, and providing electric services [8].