Built for what's next. ibex Q2 FY2026 Earnings Call February 5, 2026 Bob Dechant, CEO Disclaimer This presentation includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. All statements contained in this presentation, other than statements of historical facts, are forward-looking statements. The words "believe," "estimate," "expect," "may," "will" and similar expressions are intended to identify forward-looking statements. Such forward- looking stateme ...

Financial Performance - ibex achieved record fiscal year revenue of $558.3 million, a 10% increase year-over-year[12] - Q4 revenues increased by 18% compared to the prior year[12] - The company delivered a record fiscal year adjusted EBITDA of $72.0 million, up 10.4% from the previous year[12] - Adjusted EPS reached a record $2.75, a 30.7% increase year-over-year[12] - Adjusted net income was a record $43.0 million, up 12.1% from the prior year[12] - The strongest free cash flow quarter ever was $22.8 million in Q4, and a record $27.3 million for the year[12] Revenue Growth & Diversification - Retail & E-commerce grew by 24.5% year-over-year[19, 26] - HealthTech increased by 19.0% year-over-year[19, 26] - Travel, Transportation & Logistics increased by 10.0% year-over-year[19, 26] - The top 5 clients account for 35.5% of revenue, and the top 10 clients account for 54.2% of revenue[23]

Core Insights - ibex is sponsoring the CCW Executive Exchange in Austin, TX, from March 12-14, 2025, to showcase its transformative customer experience (CX) solutions and AI-driven technologies [1][8] - The event will focus on topics such as conversational IVR, next-gen customer analytics, AI utilization, and BPO partnerships, areas where ibex has shown expertise and leadership [2][3] Company Overview - ibex is a global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, operating approximately 30 facilities worldwide [6][7] - The company employs over 30,000 individuals and manages nearly 175 million customer interactions annually, contributing over $2.2 billion in lifetime customer revenue each year [7] Product and Technology - The ibex Wave iX solution suite, which includes components for Agent, Customer, and Insights, utilizes Generative AI technology to enhance customer experience and agent-assisted interactions [4][7] - ibex aims to align its solutions with specific business needs to deliver transformative outcomes and improve contact center performance while reducing operating costs [5][6]