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拼多多卷土重来,快递“最后一公里”硝烟再起
3 6 Ke· 2025-05-13 23:20
Core Viewpoint - Pinduoduo is re-entering the express delivery station market with its newly branded "Pinduoduo Station," aiming to enhance its logistics services and compete more effectively in the e-commerce sector [1][5]. Group 1: Business Strategy - Pinduoduo has officially named its express delivery collection service "Pinduoduo Station" and is expanding its operations to various provinces including Qinghai, Jilin, Zhejiang, Hubei, Jiangxi, Heilongjiang, Yunnan, and Fuzhou [1]. - The company is adopting a subsidy strategy to attract station operators, promising an average of 500 daily orders for new stations and a minimum of 2,000 orders per month, with higher volumes leading to greater subsidies [5][7]. - Pinduoduo aims to integrate its express delivery services with its existing community group buying business, leveraging established locations and traffic to reduce costs and create additional revenue streams [7][8]. Group 2: Market Context - The express delivery station market is highly competitive, with established players like Cainiao Station and Zhongtong already having over 100,000 stations nationwide, presenting a significant challenge for Pinduoduo [8]. - Pinduoduo's previous attempts to enter the express delivery market faced regulatory hurdles, but it has now secured licenses to operate in several cities, with permits valid until 2028 or 2029 [5][8]. - User experience issues have been reported, such as difficulties in receiving pickup notifications and cumbersome retrieval processes, indicating that Pinduoduo needs to address operational challenges to improve customer satisfaction [8].
快递服务公众满意度不断提升
Zhong Guo Fa Zhan Wang· 2025-05-13 03:11
Core Insights - The public satisfaction with express delivery services in China has improved, with a score of 84.6 in 2024, an increase of 0.3 points year-on-year [2] - The average delivery time for express services has decreased to 53.88 hours, a reduction of 2.54 hours compared to the previous year [2] - The 72-hour delivery rate has increased to 83.95%, up by 2.98 percentage points year-on-year [2] Delivery Service Satisfaction - In 2024, the satisfaction scores for five secondary indicators related to express delivery services showed improvements, with scores for order placement, service issue handling, and information satisfaction at 90.5, 77.6, and 85.6 respectively, reflecting increases of 1.0, 1.3, and 1.1 points year-on-year [2][3] - The top two express service brands in terms of public satisfaction are SF Express and JD Express [2] Regional Performance - Satisfaction levels have significantly improved across Eastern, Central, and Western regions, with the Eastern region performing the best and the Western region showing the most improvement [2] Service Improvement Initiatives - The increase in satisfaction regarding service issue handling is attributed to measures such as rapid claims services, AI customer service, and enhanced staff training, leading to better handling of complaints and compensation [4] - Express companies have enhanced their operational efficiency through technological advancements, including automation and optimization of resource allocation [4][5] Delivery Efficiency Enhancements - The express delivery sector has improved its 72-hour delivery rate by leveraging a comprehensive transportation network and introducing diverse transport methods, including dedicated air and high-speed rail freight lines [5] - Companies have upgraded their service offerings to include specific time deliveries and priority dispatch options, enhancing the overall service experience from collection to delivery [5]
循环利用降低资源消耗 低碳材料实现环境友好踔厉奋发新征程 | 快递包装“瘦身增绿”
中央纪委国家监委网站 王雅婧 通讯员 汤尤泓 中国邮政集团有限公司江西省峡江县分公司工作人员在向学生讲解绿色快递包装盒知识。图片来源:视 觉中国 4月18日,《国务院关于修改〈快递暂行条例〉的决定》对外正式发布。修订后的条例专门增加"快递包 装"一章,鼓励经营快递业务的企业使用通过绿色产品认证的包装物,提高包装物的回收利用率。同时 要求寄递物品避免过度包装,防止污染环境。 近年来,我国快递业发展势头迅猛,2024年,全国快递业务量首次突破1700亿件。与此同时,如何减少 快递包装带来的资源消耗和环境污染,也成为快递业走向绿色发展过程中必须面对的问题。近年来,我 国持续推进快递包装全链条治理,推动包装绿色化、减量化、可循环。根据国家邮政局去年发布的数 据,我国已实现快递业中转环节循环包装全覆盖,电商快件不再二次包装比例超过95%,智能装箱技术 让包装耗材用量大幅减少,快递包装治理成效不断提升。 绿色化——可降解打包材料减少塑料污染 在位于北京市大兴区的顺丰速运(星光店),每天都有众多打包好的快递件在这里装车,发往下一站 点。店内的工作台上放满了打包用的包材,除了瓦楞纸箱,还有用来装衣服等物品的塑料包装袋。与过 ...
多多买菜推进快递代收业务,多地再提慎入网约车,刘强东穿猪猪侠T恤,苹果16Pro到手价5499,这就是今天的其他大新闻!
Sou Hu Cai Jing· 2025-05-11 16:19
Group 1 - Pinduoduo's Duoduo Grocery has officially named its express delivery and package collection service "Pinduoduo Station," which supports 24-hour self-service pickup and home delivery [3] - The service has expanded to several provinces including Qinghai, Jilin, Zhejiang, Hubei, Jiangxi, Heilongjiang, Yunnan, and Fuzhou, in addition to previously established operations in cities like Shanghai, Jiangsu, Shandong, Guangxi, and Hunan [3] - Duoduo Grocery began testing the express delivery service in 2022 and plans to accelerate its expansion in the second half of 2024 [3] Group 2 - Recent warnings have been issued in multiple regions regarding the ride-hailing industry, advising caution for potential drivers [6] - In Zhengzhou, the average daily order volume per vehicle is approximately 14, with gross income around 210 yuan, and some drivers report monthly net incomes below 4000 yuan [6] - The Shenzhen Transportation Bureau has indicated that the local ride-hailing market is saturated, urging potential drivers to objectively assess their expected earnings [6] Group 3 - JD.com has announced a significant price reduction for the iPhone 16 Pro/Max, with discounts of up to 2000 yuan starting from today [11] - The starting price for the iPhone 16 Pro 128GB is now 5499 yuan, while the 256GB version is priced at 7299 yuan, with additional trade-in subsidies available [11] - Apple has reportedly issued a price adjustment notice to its distributors, indicating a price drop of 160 to 176 USD for all capacity versions of the iPhone 16 Pro/Max series [11]
快递行业2024年年报及2025年一季报综述:24年及25Q1申通呈现较强成长性,中通龙头地位稳固
Minsheng Securities· 2025-05-09 09:50
快递行业 2024 年年报及 2025 年一季报综述 24 年及 25Q1 申通呈现较强成长性,中通龙头地位稳固 2025 年 05 月 09 日 ➢ 行业概况:件量呈现较强增长韧性,2025Q1 快递业务量同比+21.6%,单 票价格小幅承压。2024 年,我国快递行业业务收入累计完成 1.4 万亿元,同比 增长 13.8%,累计完成业务量 1750.8 亿件,同比增长 21.5%,单票均价同比下 滑 14.2%;2025 年第一季度,业务收入累计完成 3456.4 亿元,同比增长 10.9%, 快递业务量累计完成 451.4 亿件,同比增长 21.6%,单票均价同比-7.7%。 ➢ 业绩综述:各快递公司业务量、营收均实现稳步增长,中通龙头地位稳固。 经营状况:1)业务量:各公司业务量均实现稳步增长,申通件量增速最快,2024 年及 2025Q1 件量同比增速分别为+29.8%和+26.6%;2)市场份额:2024 年 中通维持市场领先地位,市场份额为 19.6%,市占率较第二名领先 4.2pct;3) 营收及利润:2024 年及 2025Q1 各快递公司营收均实现稳步增长,2024 年申 通归母净利润实现 ...
接到取件码短信却取不出快递?警方揭露取件码隐藏的诈骗套路
Yang Guang Wang· 2025-05-09 03:09
央广网北京5月9日消息(总台中国之声记者任梦岩)据中央广播电视总台中国之声报道,收到短信告知包裹已到快递驿站,短信里不仅有四位取货码, 还留了咨询电话……您收到这样的短信,会去快递柜取件吗?如果输入取货码,打不开快递柜,会直接拨打咨询电话吗? 这种情况下,如果拨打短信中提示的电话号码,很可能就中了诈骗分子的圈套,拨打电话后,他们会有一连串的说辞和套路。具体情况怎样?该如何防 范? 北京市公安局刑侦总队十支队民警黄硕向记者介绍,近期,警方接到不少事主报案,他们都是在收到快递柜取件码,快递柜打不开后拨打了短信中提示 的咨询电话,一步步被诈骗分子骗取了钱财。 黄硕说:"近期我们接到一些事主的报警称,他们会收到一些短信:您有一个包裹存放在某某快递柜,并且留下一个取件码和咨询电话,当事主去快递 柜取包裹时,发现通过这个取件码并没有取到包裹,可能这时就会产生疑问,进而回拨预留的咨询电话。电话打通后,对方就会说您有一个百万保障快到期 了,或者是您有续费快到期了,如果不及时关闭的话,可能会进行扣费。" 这时如果您冷静下来思考,会发现明明是快递的提醒,怎么会出现保险或者某项服务要续期的提示?但黄硕告诉记者,诈骗分子正是利用一些 ...
快递隐私保护须在“链”上发力
Guang Zhou Ri Bao· 2025-05-08 21:40
当然,便利与安全常常是一对矛盾。调查显示,在操作层面,隐私运单的推行的确影响了一些末端派送 环节的便捷性。譬如,快递员要在用手持终端扫描具体信息后,才能进行投递。当消费者选择信息加密 后,隐私运单的虚拟号码会被屏蔽或拒接。一些代收网点还没有自动信息分拣功能,无法通过隐私面单 对快递分类存放。对只盯着效率与利润的企业来说,这些因素恐怕就变成了提升技术治理效能的障碍。 为了所谓的投递便利而置个人信息安全受损害于不顾,如此外卖、快递企业恐怕就少不得戴上一顶"不 作为"的帽子了。 实际上,普及隐私面单,更是一场全产业链的变革。寄递企业与电商平台需要携起手来,把最大程度保 障用户隐私作为赢得市场的"卖点",真正从"拼流量"转向"拼服务"。譬如,共同推进信息数据处理标准 化,全流程破除"信息孤岛""数据烟囱",使末端服务更规范、更便利,把隐私保护的社会责任落到实 处、细微处。 (文章来源:广州日报) 那么,怎样把个人信息"藏起来"呢?加密处理。具体来说,就是运用虚拟号码等去标识化技术,对快递 运单上的个人信息进行加密处理,而技术处理后的运单被称为隐私运单。快递员只能通过特定APP联系 收件人,不能直接识别手机号码。然而, ...
疯狂押注洗护和家政,连亏8年的丰巢靠副业翻盘?
3 6 Ke· 2025-05-08 01:33
Core Viewpoint - The company Fengchao is diversifying its business by expanding into value-added services such as laundry, storage, and home services, while facing internal management changes and external competitive pressures [1][5][8]. Group 1: Business Expansion - Fengchao has 330,000 smart delivery cabinets covering over 209,000 communities, with only one-third of their usage dedicated to package delivery, while the rest is allocated to storage and lifestyle services [1][2]. - The revenue from value-added services, including laundry and storage, reached 960 million yuan in 2023, accounting for 25% of Fengchao's total revenue [1][2]. - The laundry service has seen significant growth, with 962,000 orders in the first five months of 2024, an increase of 89.3% compared to 2022 [3][5]. Group 2: Management Changes - Recent management upheaval includes the exit of co-founders and the appointment of a new director, indicating potential shifts in company strategy [1][5]. - The new director, Li Qiuyu, has a background in investment and mergers at SF Express, suggesting a focus on strategic growth [1]. Group 3: Competitive Landscape - Fengchao faces competition from major players like JD.com and Meituan, which have already entered the laundry and home service markets with more substantial investments [5][7]. - The company aims to leverage its extensive community coverage to offer competitive pricing and attract customers through group buying [5][10]. Group 4: Financial Performance - Fengchao has reported continuous losses over the past eight years, with cumulative losses of 4 billion yuan from 2021 to 2023, although it achieved a profit of 71.6 million yuan in the first half of 2024 [8][9]. - The operational cost of a single delivery cabinet in Shanghai is approximately 17,000 yuan annually, with revenue from delivery services only partially covering these costs [9][10]. Group 5: Challenges and Risks - The company has faced quality control issues in its laundry services, leading to customer complaints and damage to garments, which could affect customer retention [6][7]. - New regulations in the delivery sector and changes in e-commerce policies pose additional challenges to Fengchao's core business model [10].
南京公交首条“同城快递线”发车运营
Nan Jing Ri Bao· 2025-05-08 00:20
凌晨采摘、上午寄送、中午上桌 503路作为六合直达主城的重要线路,每日往返于六合北站与鼓楼公交总站之间,共60余个站点。快递 公司在各揽收点收集快递后,按照目的地进行分拣,并将需要通过公交运输的快递统一打包,由快递小 哥根据公交快递车辆发送计划,送至指定的公交首末站或途中站。南京公交根据快递公司发送的快递, 安排车辆在指定站点装载快递,并按照既定线路和时间进行运输。运输过程中,公交企业会实时监控车 辆位置和运输状态,并将信息反馈给快递公司。公交车辆到达目的地站点后,快递公司工作人员在规定 时间内完成快递卸载,并进行二次分拣,安排快递员进行末端配送。 南京公交还为专线建立动态调整机制,根据快递运输需求,合理规划公交车辆的停靠站点和停靠时间; 根据快递业务量的变化及时调整运输计划,确保快递能够顺利装卸;后期还将结合快递公司的业务分布 和公交客流情况,优化公交运营线路,增加快递运输节点。 此次"公交+快递"跨行业合作可谓多方共赢,快递企业降低成本,公交公司盘活运力,市民享受更快的 配送效率,城市交通压力也得到缓解。 车取快递。 通讯员 种蕊 南京日报/紫金山新闻记者 徐琦 摄 南报网讯(记者 吴春霞) 清晨时分,六 ...
交通运输行业周报:中远海特一季报收入同比增长51.47%,圆通速递2024年业务量同比增长25.32%-20250507
交通运输 | 证券研究报告 — 行业周报 2025 年 5 月 7 日 强于大市 交通运输行业周报 中远海特一季报收入同比增长 51.47% ,圆通速 递 2024 年业务量同比增长 25.32% 航运方面,中远海特发布 2025 年一季报,全球航运市场波动加剧情况下公 司业绩仍保持稳步增长;航空方面,海航控股 2024 年营收 652.36 亿元,广 州白云机场 2024 年净利润翻倍;快递方面,圆通速递 2024 年业务量同比增 长 25.32%,2025 年一季度全国社会物流总额达 91 万亿元。 核心观点: ①中远海特发布 2025 年一季报,行业波动加剧情况下公司业绩仍保 持 稳步增长。一季度,公司实现收入 51.96 亿元,同比增长 51.47%,归母 净利润实现 3.45 亿元,同比增长 1.56%。扣非后的归母净利润实现 3.49 亿元,同比增长 13.59%,经营活动现金流量净额为 10.20 亿元,同比增 长 53.08%。公司一季度陆续接入新船,持续打造特种运输船队,货源结 构持续优化,形成稳定盈利基本盘。一季度,公司新接入船舶 13 艘, 合计 77 万载重吨,其中接入纸浆船 7 艘, ...