在CBD、居民区和大学城，外卖物流运输过程中，无论是被盗、商品受损，还是配送超时正在频繁发生，从个别事件上升到社会层面，外卖配送问题已 成为一种常态。 当外卖配送问题已成既定事实，消费者可一键发起理赔，却鲜少知晓：平台、商家与骑手之间盘根错节的责任链条，早已在"补送退款"的速效方案中悄然 隐没。 事实上，过去十余年，外卖行业经历了从商家自配到平台统一配送的转变，更多角色的介入使得这一责任分配日益复杂，那么，当外卖配送出现问题时， 责任究竟应该由谁来承担？ 三分钟，一份外卖在大学城宿舍楼下不翼而飞。当大学生小鱼接到骑手送达通知匆匆下楼时，只余空荡荡的外卖架——这已是她第三次遭遇外卖失窃。 小鱼迅速联系了骑手，确认是外卖刚刚送到就失窃之后，她拨打了商家的电话。幸运的是，商家痛快地答应了补送，她的怒气平息下来。对于她来说，处 理这样的"外卖失踪案"已经有了经验，虽然失窃时感到气愤与无奈，但商家往往通过退款或者补送的方式，很好地为她处理了这一情况。 除了失窃，外卖配送中还会出现配送错误和超时等问题，往往更加复杂。"印象很深的是，有一次外卖竟然超时半小时。"同在上海的大学生的欧阳接受采 访时谈道。对此，她的处理方式是取 ...

蜜雪集团股价在6月4日延续强劲走势，涨幅接近5%，再度刷新上市以来新高纪录。截至当日收盘，股 价报610港元，总市值达到2318亿港元，成交额高达1.53亿港元。数据显示，该公司近十个交易日累计 涨幅超过11%，近二十个交易日涨幅更是突破20%。自今年3月3日在港交所挂牌交易至今，蜜雪集团股 价累计涨幅已接近190%，成为港股新消费板块的明星标的。 外卖平台补贴推动茶饮行业发展 京东集团于4月11日宣布启动100亿元人民币外卖补贴计划，此举引发了外卖行业的激烈竞争。饿了么和 美团随即跟进，加大补贴投入力度，形成三方角逐的局面。这场补贴大战对即制饮品行业产生了显著影 响，相关公司股价出现大幅上涨。 大和证券将蜜雪集团目标价从539港元上调至608港元，维持"跑赢大市"评级。该机构预测外卖平台间的 价格竞争将促进蜜雪集团同店销售增长，结合公司今年较快的开店速度，将每股盈利预测上调5%至 6%。 恒生指数系列季度检讨结果显示，蜜雪集团获纳入恒生综合指数成分股，变动于6月9日起生效。这一调 整预计将为公司带来更多机构资金配置，进一步提升股票流动性。根据港股通纳入要求，蜜雪集团有望 符合相关条件，为内地投资者提供更多投 ...

端午送好礼 为感恩每一位关注与支持新华网财经的朋友，我们精心筹备了端午惊喜福利！ 参与方式超简单：关注新华网财经微信公众号，并在本篇文章下方的评论区留言。我 们将选取前两位留言的幸运儿，送上极具特色的「夏午唱游 蜀韵山河」端午风物礼 盒！先到先得哦！每位朋友仅可领取一份，可别错过啦～ 据"京东黑板报"消息，京东外卖全职骑手规模已突破10万人，比原计划提前近2个月达成。京东外卖表 示，将加大招聘力度，近期将扩招至15万名全职骑手。据介绍，京东外卖日订单量已突破2500万单，有 超过150万家品质餐饮门店入驻。 据第一财经此前报道，在2月初官宣上线京东外卖服务后，京东在骑手招聘上层层加码。4月27日，京东 宣布将进一步加大全职骑手的招聘力度。未来三个月，京东将招聘10万名全职骑手。待遇方面，全部缴 纳五险一金且所有费用都由公司承担。 来源：第一财经 「夏午唱游 蜀韵山河」端午礼盒 礼盒包括： 扇形蜀韵画框、风物特产非遗川粽、三才盖碗、四川限定刺绣冰箱贴、旅行风物四川 特刊 如果这次与福利擦肩也别遗憾！端午假期期间，我们将在每日的推送中持续派送礼 盒。快把我们设为星标，不错过每一份好运！ ...

Core Insights - The company reported Q1 2025 revenue of 86.6 billion RMB, an 18% year-on-year increase, aligning with market expectations [1] - Adjusted net profit rose 46% year-on-year to 10.9 billion RMB, with a net profit margin of 13%, up 2.4 percentage points from the previous year [1] - Core business operating profit margin improved to 21%, exceeding expectations of 19%, while new business incurred an operating loss of 2.3 billion RMB, with a loss rate of 10% [1] Business Performance - Core business: Estimated daily orders for food delivery increased by 9-10% year-on-year, with average order value (AOV) experiencing a low single-digit decline due to increased contributions from "拼好饭" and "神枪手" [1] - Flash purchase daily orders reached nearly 11 million, a year-on-year increase of approximately 30%, with non-food categories like 3C, home appliances, and beauty products seeing over 60% growth [1] - In-store travel and accommodation gross transaction value (GTV) grew over 30% year-on-year, with stable operating profit margins [1] New Business Developments - New business segment showed a slight reduction in losses, with the pace of loss narrowing due to ongoing long-term capability building [1] - "Keeta" has rapidly grown to become the largest food delivery platform in Hong Kong and is expanding into Saudi Arabia, covering nine major cities, with plans to enter Brazil and invest $1 billion over the next five years [1] Market Outlook - Increased competition in the food delivery market is expected to lead to higher subsidies, potentially impacting revenue and profit growth in Q2 [2] - Forecasts suggest mid-single-digit year-on-year growth in food delivery order volume, while flash purchase order volume is expected to maintain slightly above 30% growth [2] - New business revenue growth is projected at 22%, with losses expected to widen to approximately 2.6 billion RMB due to overseas investments [2] Valuation - Despite the lower entry barriers in the food delivery market due to increased subsidies, operational and scheduling capabilities for merchants and riders will take time to improve [2] - The company is expected to maintain a leading market share, with a projected profit growth of about 7% in 2025, leading to a target price adjustment to 165 HKD, while maintaining a buy rating [2]

Core Insights - The company reported 1Q25 revenue of 86.6 billion yuan, an 18% year-on-year increase, exceeding expectations by 1.4% [1] - Adjusted net profit for 1Q25 was 10.95 billion yuan, surpassing expectations by 21%, driven by better-than-expected core local business operating profit and lower-than-expected losses from undistributed projects [1] - The adjusted net profit margin stood at 12.6% [1] Revenue Growth Trends - In 1Q25, core local business revenue grew 18% to 64.3 billion yuan, with takeaway orders expected to maintain a growth rate of nearly 10% and revenue increasing by 14% [1] - For 2Q25, takeaway order volume is projected to continue the same year-on-year growth rate, but revenue is expected to increase by only 5% due to subsidy impacts [1] - Instant retail segment saw a 32% growth in order volume in 1Q25, with expectations of maintaining this growth rate in 2Q25 following the launch of the "Meituan Flash Purchase" brand [1] - The in-store hotel and travel segment's gross transaction value (GTV) grew 30% in 1Q25, with a forecasted 28% growth in 2Q25 [1] Operating Profit Margin (OPM) Insights - Core local business operating profit increased by 39% to 13.49 billion yuan in 1Q25, exceeding expectations by 10%, with OPM rising from 17.8% to 21% [2] - However, 2Q25 operating profit margin for takeaway is expected to decline due to intensified industry competition and increased subsidy investments [2] - The in-store hotel and travel business's OPM is anticipated to slightly decrease in 2Q25 due to factors such as expansion into lower-tier cities and seasonal variations [2] New Business Developments - New business revenue grew 19% to 22.2 billion yuan in 1Q25, with operating losses narrowing to 2.27 billion yuan, better than expectations [3] - For 2Q25, new business revenue is projected to increase by 21% to 26.1 billion yuan, with expected operating losses rising to 2.6 billion yuan due to overseas investment [3] - The company plans to expand into more cities in Saudi Arabia and potentially enter the Brazilian market later in the year [3] Profit Forecast and Valuation - The company has lowered its adjusted net profit forecasts for 2025 and 2026 by 13% and 5% to 40.9 billion yuan and 54.1 billion yuan, respectively, due to increased subsidy pressures and overseas investments [3] - Despite these adjustments, the company maintains an outperform rating and a target price of 177 HKD, corresponding to 25/26 adjusted P/E ratios of 25/18 times [3] - Current stock price trades at 25/26 adjusted P/E ratios of 18/14 times [3]

Core Viewpoint - In Q1 2025, Meituan achieved total revenue of 86.557 billion yuan, a year-on-year increase of 18.1%, and a Non-GAAP net profit of 10.949 billion yuan, up 46.2%, exceeding Bloomberg consensus expectations [1] Financial Performance - Meituan's core local commerce revenue reached 64.325 billion yuan in Q1, growing 17.76% year-on-year, with adjusted operating profit of 13.5 billion yuan, up 39.10% [1] - Delivery service revenue was 25.7 billion yuan, a 22.11% increase year-on-year, while commission revenue was 24.1 billion yuan, up 20.05% [1] - Online marketing service revenue was 11.9 billion yuan, growing 15.09% year-on-year [1] Market Competition - Increased competition in the delivery market, particularly from JD.com, is expected to impact Meituan's profits starting in Q2, with revenue growth anticipated to slow [1] - The long-term view suggests that irrational competition in the industry may not be sustainable, with Meituan's delivery business having higher barriers compared to in-store travel and dining [1] New Business Developments - Meituan's new business segment reported revenue of 22.2 billion yuan in Q1, a 19% year-on-year increase, but incurred an adjusted operating loss of 2.3 billion yuan, slightly widening due to increased investment in Keeta in the Middle East [2] - The long-term outlook for Keeta is positive, with potential for significant profit margins in overseas markets, particularly in Brazil [2] Profit Forecast and Valuation - Meituan's projected revenues for FY25 and FY26 are 388.997 billion yuan and 456.662 billion yuan, with growth rates of 15.23% and 17.39% respectively [2] - Non-GAAP profits are expected to be 40.986 billion yuan and 52.824 billion yuan, reflecting a year-on-year decline of 6.37% and an increase of 28.88% [2] - The company maintains a "buy" rating with a target price of 146.33 HKD, corresponding to a 20X PE for 2025 [2]

Core Insights - Meituan's Q1 financial results exceeded market expectations, with revenue of 865.57 billion RMB, a year-on-year increase of 18.1%, and adjusted net profit of 109.5 billion RMB, up 46.2% [1] - The core local business operating profit margin rose to 21%, despite CEO Wang Xing's warning of a significant year-on-year decline in Q2 core local business profits [1][2] - The competitive landscape in China's food delivery market has intensified, with rivals like JD and Ele.me implementing aggressive promotional policies [1][2] Financial Performance - The core local business generated revenue of 643.25 billion RMB, a 17.8% increase, contributing 74.3% of total revenue, with operating profit reaching 135 billion RMB, up 39.1% [2] - Revenue from delivery, commission, and advertising within the core local business was 257.2 billion RMB, 240.5 billion RMB, and 118.62 billion RMB, reflecting growth rates of 22.1%, 20.1%, and 15.1% respectively [2] - Meituan plans to pay social insurance for full-time and stable part-time delivery riders, with an expected average of 3.36 million riders nationwide by 2024 [2] New Business Growth - New business revenue grew by 19.2% to 222 billion RMB, with operating losses narrowing by 17.5% to 23 billion RMB, improving the operating loss margin by 4.6 percentage points to 10.2% [3] - The improvement in new business performance is attributed to growth in grocery retail and progress in overseas operations [3] International Expansion - Meituan announced a $1 billion investment in Brazil over the next five years, marking its entry into the South American market [4] - CEO Wang Xing expressed confidence in becoming a leading player in overseas markets [4]

Group 1 - The core viewpoint of the report is that Meituan's revenue for Q1 2025 is in line with market expectations, while the operating profit margin for its takeaway business exceeds market predictions [1] - The competition in the takeaway market is expected to intensify in 2025, as competitors are aggressively offering high subsidies to capture market share [1] - The report suggests that this intense competition is unsustainable in the long term but will exert downward pressure on growth prospects and profit margins in the takeaway market in the short term [1] Group 2 - The forecast for Meituan's earnings per share for 2025 to 2027 has been revised down by 3% to 15% due to anticipated declines in takeaway profit margins and increased investments in Keeta [1] - Despite the adjustments, the report maintains a "buy" rating for Meituan, but lowers the target price from 235 HKD to 200 HKD [1]

美团研究院表示："今年一季度骑手收入环比增长显著，得益于两方面因素。第一，农历新年前后是外 卖传统旺季，订单增长较快；其次，一季度非餐饮类闪购订单消费需求旺盛，电子产品、日用百货、生 鲜食杂、医疗健康等根植本地的新消费品类为骑手带来更多配送收入。" 公布财报后，美团CEO王兴表示，我认为这是一个非常重要的问题。简而言之，我们将采取一切必要措 施来赢得这场竞争。展开来说，我感觉目前发生的情况很有趣——这里出100亿，那里出100亿，仿佛每 个互联网参与者都愿意在这场比赛中投入巨额资金。这说明最终的赢家将获得巨大的市场价值，而美团 决心成为这一市场赢家。 "目前，我们是外卖行业的最大参与者，已经在这个领域深耕超过10年，并且在过去10年中经历了多次 激烈的竞争，因此我们认为，这次美团依然处于最有利的位置，并且能够再次取胜。" 5月27日消息，美团披露2025年一季度骑手收入情况，全国范围内高频骑手的月均收入在7230元至10100 元之间。以熟练骑手组成的乐跑骑手为例，这类骑手的月收入均值最高，在北上广深等高线城市可达 12593元。根据美团研究院调研数据，2024年月均有单骑手数量为336万。 美团相关人士表示 ...

2025.05. 26 本文字数：1060，阅读时长大约2分钟 作者 | 第一财 经 陆涵之 5月26日，美团(股票代码:3690.HK)发布2025年第一季度业绩报告，公司季度营收达866亿元，同比 增长18%。 美团表示，在2025年第一季度，美团闪购非食品品类的订单增长超过60%，同时美团成功引入了苏 泊尔、美的等知名品牌。 此外，陈少晖还在会上预告了美团今年的618大促安排，他表示："为了更好满足消费者在即时零售 平台购物的需求，美团外卖和美团闪购将联合众多餐饮品牌及零售品牌开启618促销活动，向消费者 提供更优惠的商品和外卖。"据第一财经了解，美团618将于5月28日正式开始。 微信编辑 | 小羊 此外，美团还观察到消费者在其他平台上的体验并不理想，有时会出现系统宕机和送货延迟等问题， 退款率较高。 美团后续计划协助中小商家获得更多客户并不断提升收入，同时帮助品牌餐厅进行更多创新以及优化 当前的商业模式，例如品牌卫星店就是一种非常好的模式。基于种种因素，美团对保持在行业中长期 的领导者地位充满信心。 5月12日，美团宣布在未来几个月内将旗下外卖服务Keeta引入巴西，并计划5年内在巴西投入10亿 美 ...