服务优化

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担子米粉丨餐饮生意总亏本?3 个颠覆性改变,让你快速扭亏为盈
Sou Hu Cai Jing· 2025-06-08 08:50
在 "民以食为天" 的时代,餐饮行业看似永不落幕,实则暗流涌动。数据显示,全国每年新增餐饮门店超百万家,同时倒闭率也高达 60%。在这样激烈的竞 争环境下,若想让自己的餐饮生意立于不败之地,就必须主动求变。接下来,我们将从菜品创新、服务优化、品牌塑造这三个核心方面,为你揭开餐饮经营 的制胜密码。 许多餐饮创业者陷入误区,认为照搬网红爆款菜品就能吸引顾客。但同质化的菜单只会让顾客审美疲劳,真正能留住食客的,是具有差异化的特色菜品。海 底捞凭借 "服务 + 番茄锅底" 的特色成为火锅界巨头,西贝莜面村专注西北风味,将莜面做成招牌,这些都是成功案例。 优化服务可以从多个维度着手。硬件方面,合理规划店内动线,营造舒适的用餐环境;软件方面,加强员工培训,不仅要提升服务技能,更要培养员工的服 务意识和同理心。还可以建立顾客反馈机制,及时收集意见并改进,通过会员体系、社群运营等方式与顾客保持互动,增强顾客粘性。 餐饮品牌塑造不是简单的设计个 LOGO、想句口号,而是要构建独特的品牌价值和文化内涵。蜜雪冰城凭借 "高质平价" 的定位和魔性营销,成为茶饮界国 民品牌;文和友通过还原老长沙场景,打造出城市文化地标,吸引无数游客打 ...
优化服务 有爱无“碍”!各地全力保障1.4万余名残疾考生应考
Yang Shi Wang· 2025-06-08 05:16
央视网消息:2025年全国高考正在进行中,在今年报名的1335万人中,共有1.4万余名残疾考生参加高考。教育部要求,继续做好残疾人等特 殊困难群体的考试服务,为残疾考生参加考试提供合理便利。 为残疾考生提供的必要支持条件和合理便利包括: 为视力残疾考生提供现行盲文试卷、大字号试卷(含大字号答题卡)或普通试卷。允许视力残疾考生携带答题所需的盲文笔、盲文手写板、盲 文作图工具、橡胶垫、无存储功能的盲文打字机、无存储功能的电子助视器、盲杖、台灯、光学放大镜等辅助器具或设备。 为听力残疾考生免除外语听力考试。允许听力残疾考生携带助听器、人工耳蜗等助听辅听设备。 允许行动不便的残疾考生使用轮椅、助行器等,有特殊需要的残疾考生可以自带特殊桌椅参加考试。 还包括优先进入考点、考场,考点、考场配备专门的工作人员(如引导辅助人员、手语翻译人员等)予以协助等其他必要且能够提供的合理便 利。 全面优化服务 助力残疾考生参考 按照教育部的总体要求,各地也在积极为有需要的残疾考生提供合理便利,来帮助他们顺利完成高考。 今年,甘肃省为90名残疾等特殊困难群体考生提供个性化合理便利服务。在兰州一中考点记者看到,考点专门开通了绿色通道,并通 ...
微信ai客服怎么处理咨询?哪里查看记录?
Sou Hu Cai Jing· 2025-06-04 09:36
Group 1 - The core viewpoint of the article emphasizes the importance of WeChat AI customer service as a vital tool for communication between businesses and customers, enhancing customer satisfaction through quick responses and efficient problem handling [1][4]. Group 2 - The process of handling inquiries by WeChat AI customer service is highly automated, utilizing natural language processing to understand customer queries, search for relevant answers in its knowledge base, and escalate complex issues to human agents when necessary [4]. Group 3 - Viewing consultation records is crucial for assessing service quality and efficiency, with records accessible through the ChatWave backend management system, allowing businesses to analyze customer interactions and identify areas for improvement [5]. Group 4 - Strategies for optimizing inquiry handling include regularly updating the knowledge base, utilizing data analysis tools to understand common customer issues, incorporating user feedback for improving dialogue processes, and ensuring seamless transitions between AI and human customer service [6]. Group 5 - ChatWave offers significant advantages in inquiry handling, including strong natural language processing capabilities, support for multi-turn conversations, automation to enhance efficiency, and valuable insights from customer consultation data for product and service optimization [7][9].
搭建“四个平台” 助力提升国库县域服务
Jin Rong Shi Bao· 2025-05-29 03:18
中国人民银行分支机构改革以来,宁夏固原市完成了四个县级国库业务的移交工作。为确保国库服务县 域经济力度不减,中国人民银行固原市分行聚焦国库法定职责和核心职能,按照"保障经理国库职责不 缺位、服务质效不下降、国库监督不放松"的要求,积极在搭建沟通机制、优化业务流程、提升风险管 控、强化服务质效上下功夫,不断提升基层国库县域服务水平。 聚焦优化流程,搭建优质高效的办理平台。中国人民银行固原市分行完成国库业务"一机多库"核算模式 整合,集中统一规范处理全市"1家中心支库+5家县(区)支库业务",实现了"县域国库服务再优化和集 约化管理提质增效"双重功效。按照"一人多库、一人多岗"的原则,合理统筹安排岗位分工和资源调 配,由核算模式整合前的7名操作员减至5名,解决了不同核算主体间频繁切换系统操作、报表打印装订 工作量较大的问题。该行还梳理汇总了业务办理过程中需要外单位配合的事项,探索编制《县域国库服 务指南》,统一业务办理标准,明确各类业务工作流程、资料清单、处理时效,进一步提升业务处理效 率。 聚焦风险防控,搭建资金安全的守护平台。中国人民银行固原市分行开展了全方位、地毯式风险隐患排 查,针对近5年审计、内外部检查 ...
国网丰宁县供电公司:台区经理快速解决租户电量异常问题
Zhong Guo Neng Yuan Wang· 2025-05-28 02:22
随着丰宁县城的快速发展,吸引大量外来务工人员,部分区域房屋"群租"现象尤为严重。由于出租房内 线路陈旧线径小,常出现一个多用插座等电线分接至多个房间使用,严重的超负荷用电给租房人的用电 埋下了电气火灾、漏电甚至人身触电事故等安全隐患。 国网丰宁县供电公司致力于提升服务质量,重点关注租户这类流动性较大的用电群体。以往,租户遇到 用电问题往往不知所措,甚至因沟通不畅耽误问题解决,如今国网丰宁县供电公司通过网格化服务,定 期组织多位经验丰富的台区经理进行上门服务,切实了解租户用电需求,为租户普及安全用电知识,增 强安全意识,及时响应租户用电诉求。重点针对出租房屋是否安装家用漏电保护器,线径是否满足房屋 用电负荷,刀闸、插座、电线是否破损老化等进行全面的检查,以确保不因电气设备故障而引起群居地 火灾事件,为租房人员用电添加一份温馨"保险",用心当好出租房用户的"电医生"。 "您好,是张师傅吗?我是草原村的,我租的这个房子里觉用电量不太正常,刚交完的钱过几天就没了, 你能来帮我看看吗?"5月26日,租户李先生拨通国网丰宁县供电公司大滩镇供电所草原乡台区经理张国 良的电话。 挂断电话后,张国良迅速整理好工具,与同事关锐一 ...
公示资费套餐、规范营销行为 今年信息通信行业将办好这十件实事
Xin Hua She· 2025-05-17 04:20
Core Viewpoint - The Ministry of Industry and Information Technology of China has released "Ten Practical Matters for Warm-hearted Information and Communication Services by 2025," focusing on enhancing telecommunications services and addressing public concerns regarding telecom usage, digital accessibility for the elderly, and personal information protection [1][2]. Group 1: Key Initiatives - The initiatives include the "Clear Handling, Safe Use" campaign aimed at simplifying and optimizing telecom service packages for public users, ensuring all packages are publicly disclosed before sale [1]. - There will be improvements in online telecom service processes, including the establishment of service standards for mobile business halls [1]. - Marketing practices will be standardized to ensure comprehensive and accurate promotion of telecom services, with key information prominently highlighted and agreements made clear and understandable [1]. Group 2: User Protection and Support - Users will receive enhanced reminders for service usage, including notifications for automatic renewals and exceeding data limits, with options for users to set their own data cap thresholds [2]. - The process for unsubscribing from services will be streamlined, allowing eligible users to complete the process on-site and receive timely refunds for any remaining balance [2]. - Services for elderly users will be improved, including a one-button access to human customer service for users aged 65 and above [2]. Group 3: Transparency and Privacy - The initiative promotes transparency in algorithm recommendations, requiring the disclosure of basic principles, intentions, and operational mechanisms of internet application algorithms to users [2]. - There will be real-time reminders for users regarding the use of sensitive permissions on mobile devices, such as microphone, camera, and location access [2]. - A "Do Not Disturb" service will be introduced to provide personalized protection against marketing calls and messages based on user preferences [2]. Group 4: Future Directions - The Ministry will guide telecom companies to refine their actions to ensure the effective implementation of these initiatives, aiming to enhance the overall service quality in the information and communication sector [2].
近年我国注册护士数年均增幅8%左右
news flash· 2025-05-11 23:45
智通财经5月12日电,今天是第114个国际护士节,国家卫生健康委的信息显示,"十四五"时期,我国护 士队伍不断发展壮大。近年来,全国注册护士数量以年均8%左右的幅度逐年增加。护理服务持续优 化,护理内涵外延不断丰富。目前各地共计4000余家医疗机构为群众提供7类60余项上门护理服务项 目。 近年我国注册护士数年均增幅8%左右 ...
大连市金融新举措带来实实在在便利
Sou Hu Cai Jing· 2025-05-09 01:30
我市金融新举措带来实实在在便利 原标题:优化外汇管理与服务 提升民营企业涉外发展效能 银行外汇展业改革实现新突破,民营企业跨境外汇收支更便利。2024年5月启动改革以来,该局指导中 国银行大连市分行等试点银行,简化业务办理环节,为优质守法市场主体提供更为高效、便利的外汇服 务。多家试点银行凭指令为56家民营企业办理了2776笔跨境业务,金额1.8亿美元,企业业务办理时间 减少50%以上。 取消外贸企业名录许可,放宽特殊退汇免于登记标准。自2024年6月1日起,将原由外汇局核准的"贸易 外汇收支企业名录"调整为银行直接办理,同时放宽银行办理货物贸易特殊退汇的权限。此项改革启动 以来,兴业银行大连分行等28家银行办理名录登记企业1150家,办理特殊退汇便利化业务50余笔,经常 项下行政许可业务笔数下降96%。企业办理外汇业务的"脚底成本"大幅降低,并实现企业名录登记、外 币开户及跨境资金收付当日当场办理。 加强汇率风险管理服务,提升民营企业避险能力。推出线上"金融为民小课堂"40余期,同时,鼓励银行 创新避险产品组合,为企业量身定制避险方案。今年一季度,辖内银行共为企业减免外汇衍生品保证金 1.25亿元,套保成本 ...
NCR Atleos (NATL) - 2025 Q1 - Earnings Call Transcript
2025-05-08 13:30
NCR Atleos (NATL) Q1 2025 Earnings Call May 08, 2025 08:30 AM ET Speaker0 Day, and welcome to the NCR Atlios First Quarter FY 'twenty five Earnings Call. Today's conference is being recorded. At this time, I'd like to turn the conference over to Brendan Matrano, Head of Investor Relations. Please go ahead. Speaker1 Good morning, and thank you for joining the Atlios First Quarter twenty twenty five Earnings Call. Joining me on the call today are Tim Oliver, CEO Andy Wamser, CFO and Stuart McKinnon, COO. Tim ...
中国人民银行德州市分行: 再造业务流程 增效国库服务
Jin Rong Shi Bao· 2025-05-06 03:24
Core Viewpoint - The People's Bank of China, Dezhou Branch, is focusing on optimizing and reforming its treasury management services, particularly in county areas, to enhance service stability and continuity [1]. Group 1: Treasury Management Optimization - The Dezhou Branch has integrated all county (city) sub-branches into a single accounting institution, increasing operational efficiency while managing the heightened pressure on treasury operations [2]. - The branch has launched the "Shandong Province Non-Tax Revenue Payment System" to facilitate electronic transactions between county finance, banking institutions, and the treasury, enhancing operational efficiency [2]. - Over 80 work standards and processes have been optimized, with 521 business items standardized for agent banks and fiscal departments in 2024 [2]. Group 2: Collaborative Mechanisms - The Dezhou Branch has established a collaborative mechanism involving multiple departments to enhance treasury management services, signing a new cooperation memorandum with the municipal finance, tax, and customs departments [3]. - The expansion of the fiscal, tax, customs, and banking joint meeting system has improved coordination and response times among involved departments, with 31 policy communication meetings held [3]. Group 3: Dual Control and Direct Connection Mechanism - A "dual control" model has been implemented for over 800 treasury business agent banks, ensuring effective oversight and accountability [4]. - The direct connection model with fiscal, tax, and customs institutions has been established to ensure swift policy implementation and service delivery [4]. Group 4: Simplification and Efficiency - The Dezhou Branch has focused on simplifying processes to enhance the quality of treasury services, achieving a reduction in paper-based transactions from 160 to zero for county budget revenue and expenditure [5]. - New service methods such as "streamlined processing" and "commitment systems" have been introduced to reduce administrative burdens and improve service efficiency [5]. Group 5: Timely Tax Refund Mechanism - The "full-chain limited-time" tax refund mechanism has been implemented, significantly reducing processing times for tax refunds, benefiting over 11,000 taxpayers [6]. - The establishment of a rapid information exchange system among fiscal departments, agent banks, and the treasury has ensured timely disbursement of funds and policy benefits [6].