产业升级与人工智能发展加速推进，新业态劳动者群体突破135万……当前，杭州的劳动关系形态 正面临深刻重塑。近日，杭州市总工会正式发布了"第三届构建新时代和谐劳动关系十大典型案例及十 大提名案例"，为处于深度变革中的劳动关系领域提供了可借鉴的"杭州方案"。 本次评选活动聚焦新业态权益保障、劳动争议调解、集体协商等五大关键领域，涌现出一批具有创 新性和实效性的基层实践。 这些案例生动诠释了全市各级工会在"经济大市挑大梁、省会城市当头雁"中的担当。从钱塘江畔到 千岛湖畔，从传统制造工厂到新兴数字企业，杭州正以多元化的实践回应时代命题，为新就业形态权益 保障、劳动争议高效化解、企业与职工协同发展等核心议题贡献智慧。 近年来，全市工会系统以"八大工程"为统领，不断探索和谐劳动关系建设新路径。连续3年开展的 典型案例征集，推动优秀经验从"点上开花"走向"串珠成链"，有效激发了企业与职工共建共享的内生动 力。"此次发布的案例是杭州构建新时代和谐劳动关系的'鲜活教材'。"市总工会相关负责人表示，未来 将持续深化"八大工程"，让更多基层创新经验在全市落地生根，为杭州高质量发展夯实和谐稳定的劳动 关系基石。 本次评选共收到51个 ...

欢迎扫描下方二维码关注： 申请审查调解协议 需提交哪些材料？ 在调解书送达前 经调解组织调解达成调解协议的 双方当事人可以 自调解协议生效之日起 十五日内 共同向有管辖权的仲裁委员会 提出仲裁审查申请 当事人能撤回仲裁审查申请吗？ 仲裁委员会经审查认为 调解协议的形式和内容合法有效的 应当制作调解书 《劳动人事争议仲裁办案规则》第七十四条规定，当事人申请审查调解协议，应当向仲裁委员会提交 仲裁审查申请书、调解协议和身份证明、资 格证明以及其他与调解协议相关的证明材料 ，并提供双方当事人的 送达地址、电话号码等联系方式 。 仲裁委员会审查调解协议 应当自 受理仲裁审查申请之日起 五日内 结束 因特殊情况需要延期的 经仲裁委员会主任或者 其委托的仲裁院负责人批准 可以延长五日 仲裁委员会完成调解协议审查 的法定期限是多长？ 调解书的内容 调解书经双方当事人签收后 发生法律效力 经仲裁审查确认的调解书 何时发生法律效力？ 本期编辑：王瑶 来源 人力资源和社会保障部微信公众号 应当与调解协议的内容相一致 欢迎扫描下方二维码关注： 温馨提醒：蓝色柳林财税室为非官方平台，是由编者以学习笔记形式建立的平台，所有笔记写作记录 ...

Group 1: Core Achievements - In the first half of the year, Suzhou's judicial administration achieved significant results in reform, service development, public welfare, and safety stability, contributing to high-quality economic and social development [1] - The city implemented the second batch of the "comprehensive inspection once" scenario list, conducting over 10,000 joint inspections and reducing inspections by 15,000 [1] - Suzhou introduced the first local regulations on grassroots legal construction in the country and increased the number of legal professionals in judicial offices to 163 [1] Group 2: Service Development - Suzhou selected 86 foreign-related lawyers to form a "stabilizing foreign trade" legal service team and drafted five key country-specific legal service guidelines [1] - The city hosted an innovative low-altitude economy legislative promotion meeting and established 31 commercial mediation organizations, resolving over 30,000 commercial disputes [1] Group 3: Public Welfare - Suzhou added 60 new legal aid workstations and standardized 24 existing ones, enhancing the "one village (community) one legal advisor" initiative [2] - The city launched a themed practical activity attracting over 2,000 participants and the "Suzhou Law Treasure Small Theater" series of legal education videos surpassed 1.02 million views [2] Group 4: Safety and Stability - Suzhou implemented a special governance initiative to resolve conflicts and maintain social stability, establishing three new industry-specific mediation organizations [2] - In the first half of the year, local mediation organizations resolved 98,000 disputes, and a two-year action plan to improve community correction quality was initiated, involving 37 social organizations [2]

Core Viewpoint - The introduction of the "AI Mediator" by the Yuhang District Market Supervision Administration significantly enhances the efficiency of resolving online consumer disputes, reducing the need for human intervention and improving consumer trust. Group 1: AI Mediator Implementation - The "AI Mediator" was launched in April 2024 to address the high volume of online consumer complaints, which exceeded 400,000 in the first half of the year [4][5] - The AI system automates tasks such as outbound calls and case entry, leading to a 30% increase in mediation efficiency, especially during peak complaint periods like "Double Eleven" and "618" [5][8] - Since its launch, the "AI Mediator" has completed 231,400 pre-mediation cases, achieving a 73% completeness rate in key information collection and over 90% consumer connection rate [8] Group 2: Operational Efficiency - The AI system has reduced the average response time in conversations from 3 seconds to 0.7 seconds, enhancing the interaction quality [6] - The AI Mediator can handle various open-ended questions and adapt to unexpected dialogue interruptions while maintaining emotional stability [6][8] - The system has successfully resolved 8% of disputes without the need for human intervention, significantly increasing the daily mediation volume to over 2,200 cases [8] Group 3: Legal Knowledge and Training - The "AI Mediator" is equipped with a comprehensive database of laws, including the Consumer Rights Protection Law, allowing it to apply relevant legal provisions in real-time during mediations [8] - The AI has undergone multiple iterations and training using over 2 million historical complaint data to refine its mediation techniques and strategies [6][8] - Continuous optimization efforts aim to enhance the user-friendliness of the AI Mediator, with plans to integrate it further into the 12315 complaint system [8]

转自：推广 还在为复杂的保险理赔纠纷而烦恼？担心诉讼流程漫长、成本高昂？余姚的"共享法庭"为您提供了一种 快速、便捷、公正的新选择！ 今年3月，在宁波市金融监管局消保处、宁波市保险行业协会、宁波市银保调委会、余姚金融监管支 局、余姚市人民法院及余姚交警大队的共同见证下，中国太保产险余姚中支正式成立共享法庭。它依托 先进的信息技术平台，整合司法与行业调解资源，旨在高效化解金融消费纠纷 【下载黑猫投诉客户 端】，切实维护消费者和保险机构的合法权益。 高效解纷，半小时达成共识！ 就在近日，余姚共享法庭成功调解了第一起车险理赔纠纷。案件涉及伤者伤残等级认定分歧：伤者方评 定为十级伤残，而保险公司基于伤情资料审核认为未达标准。若走传统诉讼程序，双方都将耗费大量时 间和精力。 来源：推广 余姚太保共享法庭的设立，是深化合作、推进社会治理创新的积极实践，更是中国太保积极回应社会关 切、提升服务品质的重要举措。它致力于： 化解纠纷"加速度"：利用科技手段，让调解"触手可及"，省去奔波之苦。 专业调解"有温度"：在法官和调解员指导下，促成双方理性沟通，公平解决争议。 维护权益"更省心"：为金融消费者和保险公司提供高效、低成本的 ...

金桥信息 20250706 摘要 金桥信息多元解纷业务自 2022 年底上线后快速增长，2024 年收入超 4,500 万元，同比增长 220%，已在多地法院落地，并吸引大量第三方 调解员入驻，公司计划进一步推广该模式并深化合作，寻找新的盈利增 长点。 金桥信息依托阿里及蚂蚁集团的司法大模型技术生态，加大 AI 调解机器 人研发投入，采用机器处理标准化流程与人工介入复杂决策相结合的模 式，提升调解效率和质量，有望迎来业务收入的爆发式增长。 金桥信息与蚂蚁集团深度合作，共同打造智能化多元解纷平台，融合 AI 技术，覆盖金融借款等场景，提供全生命周期解决方案。2024 年平台 处理案件量达 600 万件，预计今年将达 1,000 万至 1,200 万件。 金桥信息业务主要包括智慧场景、智慧建筑和大数据云平台服务，其中 智慧场景解决方案贡献主要收入。2025 年一季度营收同比增长 60%至 1.01 亿元，预计多元解纷业务收入保守估计为 1.2 亿至 1.5 亿元，净利 润率可达 15%至 20%。 Q&A 金桥信息在智慧法院和纠纷调解方面有哪些优势？ 金桥信息在智慧法院和纠纷调解领域具有显著优势，尤其是在与阿里及 ...

Core Insights - The securities advisory industry is facing a significant increase in refund requests, with total refunds reaching 2.328 billion and 2.445 billion in 2022 and 2023 respectively, marking an over 80% increase from 1.348 billion in 2021 [3][5] - A substantial portion of these refunds, estimated at 30%-40%, is attributed to malicious agency claims, which are causing considerable disruption to the advisory sector [3][6] - The number of agency firms involved in securities advisory claims has surged to approximately 800, with expectations for further growth in 2023 [3][6] Industry Dynamics - The securities advisory industry has seen a dramatic increase in refund requests, with "abnormal refunds" now accounting for 30%-40% of total refunds, primarily driven by clients seeking full refunds after contract expiration [6][7] - The total complaints in the securities advisory sector exceeded 23,000 in 2023, a 400% increase from 2021, indicating a growing trend of client dissatisfaction and aggressive refund requests [8][9] - Many advisory firms are adopting a strategy of direct refunds to mitigate complaints, as high complaint volumes can lead to severe regulatory penalties, including a three-month suspension of new client acquisitions [8][9] Financial Implications - The securities advisory industry generated a net income of 5.44 billion in 2024, despite facing increasing refund pressures [5] - The total refund amount in 2023 reached 2.445 billion, with an estimated 30%-40% flowing to agency firms, suggesting that the agency claims business could generate around 290 million in revenue for these firms [10][11] - The abnormal refund claims are estimated to consume over 9 billion of the total refund amount, significantly impacting the industry's overall profitability, which was only 1.762 billion in the same year [11] Regulatory and Operational Challenges - The industry is grappling with the challenge of malicious agency claims, which are often facilitated by individuals posing as legal consultants to induce clients to file complaints against advisory firms [7][12] - Regulatory bodies are beginning to address the issue, with recent initiatives aimed at curbing the rise of malicious agency claims and improving the overall integrity of the financial advisory sector [12][14] - The complexity of prosecuting these malicious claims is heightened by the use of sophisticated tactics by agency firms to evade detection, including operating under multiple company names and utilizing online platforms for transactions [12][14]

Core Insights - The establishment of financial dispute mediation workstations in Shanghai is effectively resolving conflicts and protecting consumers' financial interests, with a reported success rate of 88% in mediating disputes [1][4][9] Group 1: Mediation Center Achievements - Since its launch in September 2022, the Shanghai Banking and Insurance Dispute Mediation Center has handled 1,196 cases, with a total mediation amount of nearly 120 million RMB [1] - The mediation center has set up ten workstations across different regions in Shanghai, creating a dedicated team of mediators to address consumer concerns [1][4] Group 2: Case Studies - A case involving a borrower facing foreclosure was resolved through a new mechanism that combined mediation and judicial confirmation, allowing for a one-time resolution of multiple disputes related to the same collateral [4][5] - In another instance, a consumer with a complex insurance issue was able to reach an agreement with the insurance company after mediation, highlighting the center's role in breaking deadlocks and facilitating communication [6][7] Group 3: Consumer Protection Focus - The mediation center emphasizes protecting consumer rights and ensuring that financial institutions adhere to their responsibilities, thereby maintaining public trust in the financial system [8][9] - The center's approach includes understanding individual circumstances and providing tailored solutions, which has proven effective in resolving disputes amicably [9]

实践中，行业性专业性人民调解组织能够依据行业特性找准矛盾症结，制定个性化调解方案。去 年，丹东一家企业因无法按时偿还银行贷款，与银行产生纠纷。元宝区中金商事纠纷调解室介入后，结 合双方实际情况，提出延期还款、利息减免等多种方案，经多轮调解促成和解，有效化解了矛盾。 积极探索建立新形势下矛盾纠纷调解新路径，建立矛盾调解多元化工作机制。省司法厅近年来联合 省法院、省民政厅等部门出台加强行业性专业性人民调解工作意见，联合相关行业主管部门陆续出台医 疗纠纷预防与处理、劳动人事争议调解仲裁、民营企业商事纠纷调解、婚姻家庭危机干预等制度性文 件，为调解工作提供了坚实的制度支撑。 在知识产权保护领域，专业性调解的作用日益凸显。省司法厅与省知识产权局联合构建"机制共 建、队伍共育"工作模式，推动成立69个知识产权纠纷人民调解组织，配备310名人民调解员，并举办全 省知识产权调解实务培训班提升专业素养。2024年全省知识产权调解组织共成功调解知识产权纠纷365 件，实现专业问题的精准化解。 近日，丹东市行业专业人民调解组织迎来新成员，行政复议调解工作室、银发经济纠纷调解工作室 等6个专项调解工作室正式授牌。这些工作室聚焦行政争 ...

Group 1 - The Anti-Unfair Competition Law of the People's Republic of China has been revised and will be implemented starting October 15, 2025 [3] - The State Council, led by Premier Li Qiang, held a meeting to discuss the implementation of the National Science and Technology Conference's spirit and to accelerate the construction of a strong technological nation [4] - The State Council has issued a new compensation method for flood retention areas, which has been revised to address new situations and problems [5][6] Group 2 - The 14th National People's Congress Standing Committee concluded its 16th meeting, during which several laws, including the revised Public Security Administration Punishment Law and the Anti-Unfair Competition Law, were passed [7] - The meeting also approved the decision to ratify the Convention on the Establishment of an International Mediation Institute and the resolution on the 2024 central budget [7]