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AI给员工情绪带来哪些影响?
Hu Xiu· 2025-05-27 04:23
Group 1 - The call center industry is increasingly relying on automation, with 60% of its business expected to depend on automated technologies in 2023, and 20% of that being handled by intelligent voice systems [1] - AI customer service offers advantages such as high efficiency, low cost, and 24/7 operation, making the trend towards replacing human customer service irreversible [1] - Despite the rise of AI, human customer service remains essential for handling complex tasks and providing emotional engagement, indicating a collaborative future between AI and human employees [1] Group 2 - Emotional labor is closely tied to the service industry, where employees must manage their emotions to ensure customer satisfaction, as first identified by sociologist Hochschild [2] - Factors influencing employee emotions in the service industry include economic rewards, organizational fairness, team support, and customer attitudes [3][6][7][8][10] Group 3 - Economic rewards are not solely based on salary amounts but also on employees' perceptions of fairness compared to others in the organization or industry [6] - Organizational fairness is crucial, as employees' perceptions of equitable treatment can significantly impact their emotional well-being [7] - A supportive team atmosphere enhances employee morale, with positive feedback and trust among colleagues contributing to a healthy work environment [8][9] Group 4 - Customer attitudes can greatly affect employee emotions, with negative interactions leading to emotional distress for service workers [10][26] - AI technology can help mitigate negative customer interactions by guiding employees in communication and providing insights into customer behavior [26] Group 5 - A case study of Company X, a large asset management firm, illustrates the impact of AI on employee emotions and organizational management [13][15] - Company X has integrated AI into various business activities, enhancing efficiency, quality, and innovation in employee tasks [15][18][21] Group 6 - AI technology has been shown to enhance efficiency by automating repetitive tasks, allowing employees to focus on more complex interactions [19][20] - The quality of service can be improved through AI by optimizing communication strategies and identifying high-value customers [20] Group 7 - AI's impact on employee emotions is indirect, as it influences factors like income and organizational fairness, which in turn affect emotional well-being [24][25][27] - Higher economic rewards from AI-enhanced productivity can lead to improved employee morale and job satisfaction [24][25] Group 8 - The successful application of AI requires an open mindset among employees at all levels, emphasizing the importance of collaboration between AI and human workers [28] - Management must adapt to the dynamic environment of AI technology, ensuring that organizational changes align with employee needs and expectations [29][30]
俄罗斯副总理诺瓦克:(被问及OPEC+是否已经讨论从7月份开始再度增产石油41.1万桶/日,称)尚未讨论任何选项。OPEC+将讨论当前的市场条件和预期,必要时将作出某些调整。七国集团(G7)/欧盟潜在的石油价格上限收紧威胁“是让人无法接受的”。(美西方针对俄罗斯石油出口销售设定的)价格上限尚未影响到俄方的石油出口。(RIA)
news flash· 2025-05-26 17:26
Core Viewpoint - The Russian Deputy Prime Minister Novak stated that OPEC+ has not yet discussed the option of increasing oil production by 411,000 barrels per day starting in July, indicating that any adjustments will depend on current market conditions and expectations [1] Group 1 - OPEC+ will consider current market conditions and expectations before making any necessary adjustments [1] - The potential tightening of the oil price cap by the G7/EU is deemed "unacceptable" by Russian officials [1] - The price cap set by the West on Russian oil exports has not yet impacted Russia's oil export levels [1]
和讯投顾何兵:大盘破位见顶,3180不见不散?
He Xun Wang· 2025-05-26 12:57
Market Overview - The market has shown a volatile trend, with a significant drop after a peak, causing anxiety among investors [1] - The first gap at 3320 points is nearly filled, while the second gap at 3180 points has a 200-point space remaining, leading to hesitation among investors about exiting the market [1] - The critical support level is identified at 3280 points, which needs to hold; if it fails, the likelihood of reaching 3180 points increases [1] Short-term Trading Insights - Recent trading activities by a prominent trader, Chen Xiaochun, have garnered attention, with reports of significant profits in May [2] - Stocks associated with Chen have experienced price surges, indicating his strong influence in the market [2] - The current market trend is characterized by a "hugging the group" strategy, where stocks typically perform well for 2-3 days before switching [2] Stock Performance - Stocks like Longjie and Yibin have shown strong performance, while others like Yong'an and Wangzi have been less impressive [2] - The market is experiencing a shift in capital, with certain stocks gaining momentum while others lag behind [2] - Predictions about stock movements are crucial, as timely entry and exit can significantly impact returns [2]
基金经理“团队制”如何搞?这些有益探索已先行!
券商中国· 2025-05-26 08:45
从券商中国记者多方采访来看,"团队制"设想目前已得到基金业内相关人士高度认可。受访人士对记者表示, 近年出现的投研一体化和基金经理共管模式(下称"共管制"),有望成为"团队制"的有益探索,但这与真正意 义上的团队制还有不少距离。"团队制"模式的真正实施,既要着手于基金经理间的优势分工,更要从"自上而 下"的投研机制变革抓起。 已有实践探索 近日,中国证监会发布《推动公募基金高质量发展行动方案》(以下简称《行动方案》),根据《行动方案》 布局,基金经理团队制管理模式是强化公募基金核心投研能力建设的重要部分。《行动方案》指出,要建立基 金公司投研能力评价指标体系,引导基金公司持续强化人力、系统等资源投入,加快"平台式、一体化、多策 略"投研体系建设,支持基金经理团队制管理模式,做大做强投研团队。 在这之前,已有基金公司逐步着手进行投研一体化实践探索,其中以中欧基金的工业化、数智化投研平台建 设,诺安基金的科技投研团队一体化建设等实践为业内熟知。同时,也有基金公司通过基金经理"多人共管"模 式,来扭转大规模基金的单一策略和能力圈制约弊端。 北京一位公募投研人士对券商中国记者分析称,在基金业过往发展过程中,一只基金由 ...
集团型企业资产管理体系建设:从分散到集中的管控升级
Sou Hu Cai Jing· 2025-05-26 04:08
摘要 针对集团企业多层级管理需求,解析智能化系统如何实现资产数据集中化、流程标准化、决策科学化, 附央企与跨国公司案例。 1. 集团管控层 功能:资产全景分析、跨公司调拨、预算管控 工具:集团驾驶舱、资产健康度评分模型 2. 分子公司执行层 功能:日常管理、盘点执行、维保申报 工具:移动 APP、智能终端设备 3. 技术保障层 功能:数据加密、权限管理、系统集成 工具:区块链存证、API 接口平台 1. 跨国资产调度 某跨国集团通过系统实现亚太区资产统一管理,跨国家调拨周期从 15 天缩短至 3 天 闲置服务器再利用率提升至 65%,年节省 IT 支出超 1 亿元 2. 内控合规管理 某央企建立 "申请 - 审批 - 执行 - 归档" 四级电子流程,合规审查效率提升 80% 连续 2 年在国资委审计中资产板块零问题 3. 预算动态调整 系统分析各子公司资产利用率,自动优化下年度采购预算,某集团年预算偏差率从 12% 降 至 3% 一、集团资产管理的核心管控目标 四、实施关键成功因素 二、系统支撑的管控体系架构 结语 三、典型应用场景与成效 1. 数据集中化:消除分子公司数据孤岛,实现集团级资产可视化 2. 流 ...
太难了!单位组织员工团购买房却遭烂尾,交钱12年还看不到希望
Sou Hu Cai Jing· 2025-05-26 03:15
曾是寄托了全家的希望,全家的幸福,现在却退钱无门,交房无希望,这样的辛酸谁能懂啊! 看到这个新闻,感觉太揪心,普通老百姓买个房子真不容易,特别是底层的老百姓,可都是在牙缝里省 吃俭用抠下来的钱呀! 智通财经报道,有多位中国石油天然气运输公司长庆运输分公司的多名职工向智通财经反映, 他们在 单位的组织下,2013年在西安市经开区认购了陕西高宏房产开发的商品房"贞观首府",按照开发商当初 的承诺,准业主们本应该在2016年5月份就可以拿到钥匙的,但到现在还是遥遥无期,看不到任何的希 望,按照规定已经逾期交房9年,从2013年交钱购房到现在已经过了12年。 单位组织团购,本应该是好事,给员工谋福利,因为团购可以享受更大的折扣,单位出面,不是应该更 靠谱吗? 据称有400多名员工参与了团购,这些后购房者都来自中石油职工,他们很多人来自宁夏、甘肃、四川 等外地员工,因为想着在西安有个家,刚好公司组织的团购,于是就交钱了。 职工介绍,为了组织团购,长庆运输公司还成立了团购房项目组,为了体现购房公平,还要求进行资格 审查和工龄排名,排名靠前的优先选房。 2013年底,中石油长庆运输公司组织内部职工团购住房。多名职工表示,当 ...
中国天眼联手南非阵列望远镜高精度观测银河系球状星团 刷新观测极限
Yang Shi Wang· 2025-05-26 02:41
Group 1 - The collaboration between Tsinghua University and international astronomers has successfully created a clearer magnetic field map of the Milky Way by utilizing the FAST and MeerKAT telescopes, providing new insights into star cluster evolution and the Milky Way's magnetic field [1][3] - Globular clusters, among the oldest celestial bodies in the Milky Way, consist of millions of stars, including highly magnetized pulsars that emit precise electromagnetic signals, carrying valuable information about interstellar matter and magnetic fields [3][6] - The joint observation effort has resulted in the measurement of polarization rotation for 43 pulsars across 8 globular clusters, which is a key indicator of cosmic magnetic field strength, revealing that 7 of the clusters lack detectable ionized gas, indicating an unusually "clean" environment [6][7] Group 2 - The term "dust-free realm" has been coined to describe the exceptionally clean environment of these ancient celestial bodies, raising new questions about how globular clusters have maintained such cleanliness over billions of years [6][7] - Future collaborations will focus on tracking pulsar mutations, studying interstellar turbulence, and even exploring potential signals from extraterrestrial civilizations [7]
社区超市为何就成了香饽饽?
3 6 Ke· 2025-05-26 02:16
大家好,我是专注即时零售领域研究的刘老实。 在当下中国零售业的格局中,社区小店正迅猛崛起。从盒马 NB、奥乐齐等品牌的快速扩张,到美团小象超市、京东七鲜等巨头的强势介入,再到沃尔 玛、联华华商等传统商超的纷纷效仿,社区小店角逐已经从单一业态的比拼逐渐演变为全产业链的激烈较量。 这种新兴的零售模式,正在逐步侵蚀传统商超的市场份额,还与即时零售、社区团购形成了短兵相接的竞争态势,更为关键的是,它悄然改变了消费者的 购物习惯,重塑了零售行业的底层逻辑。 01 社区小店的爆发 社区小店的异军突起并非偶然,而是在多重关键因素的共同作用下产生的必然结果。 消费趋势的深刻转变无疑是首要因素。 经历疫情之后,人们的生活方式和消费观念发生了巨大变化,"家门口经济"迅速从概念转变为切实的刚性需求。 消费者对"15 分钟生活圈" 的依赖程度日益加深,更倾向于在离家较近的地方满足日常购物需求,以节省时间和精力。与此同时,"精致穷""性价比优先" 等消费理念逐渐深入人心,消费者在追求高品质生活的同时,对商品价格的敏感度也在不断提高,期望能以实惠的价格买到质量上乘的商品。 供应链效率的提升则是推动社区小店兴起的核心动力。 以盒马 NB ...
我在好莱坞做团播
Hu Xiu· 2025-05-26 01:04
Core Insights - The article discusses the emergence of group live streaming (团播) in the U.S. through Ordient Entertainment (OE), highlighting its initial success and the challenges faced in a market that is still in its infancy compared to China [5][6][26]. Group 1: Company Overview - Ordient Entertainment (OE) was founded in 2024 in Hollywood by Charlie and two friends, focusing on developing group live streaming content [5][8]. - The company has successfully launched five groups, with the two main groups "aerosangels" and "sunsetgirls" achieving a peak online audience of over 10,000 and a maximum single live stream gift revenue of $6,000 [5][9]. - OE was awarded the title of "The Best Innovation Company in The Whole United States" by TikTok, indicating recognition for its innovative approach in the entertainment sector [6][8]. Group 2: Market Dynamics - The North American market for group live streaming is still developing, with few successful entertainment guilds, primarily due to high labor costs and complex global streaming mechanisms [5][26]. - Unlike in China, where group live streaming has rapidly proliferated, the U.S. market is characterized by a lack of established practices and support systems, making it challenging for new entrants [31][32]. - The company has noted that the audience demographic is balanced, with a gender ratio of approximately 1:1, and the majority of viewers aged between 18 and 34 [15][19]. Group 3: Operational Challenges - The operational costs for setting up a live streaming room range from $40,000 to $50,000, with individual streamer salaries significantly higher than in China, averaging $3,500 to $4,000 per month [19][21]. - The company has faced difficulties in maintaining consistent streaming schedules due to the varying commitment levels of its performers, many of whom are pursuing other career opportunities in Hollywood [19][24]. - The lack of a robust legal framework in the U.S. makes it difficult to enforce contracts with streamers, leading to challenges in managing talent effectively [32]. Group 4: Content Strategy - OE's content strategy involves regularly updating performance styles and incorporating popular trends from platforms like TikTok, while also focusing on group dance performances to enhance viewer engagement [12][29]. - The company aims to differentiate itself by emphasizing operational excellence, including live stream production quality and audience interaction, rather than solely relying on individual performer charisma [10][14]. - Future plans include expanding content distribution across various platforms such as Xiaohongshu, YouTube, and Instagram to enhance brand visibility and attract new talent [34].
民营剧团何以摘得首朵“梅花”
Ren Min Ri Bao· 2025-05-25 22:13
舞台上,窄桌叠高椅,男女演员一个踢椅,一个飞身落下,纹丝不差。一时间,喝彩声与掌声响彻剧 院。浙江台州乱弹剧团演员鲍陈热表演的折子戏,亮相第三十二届中国戏剧梅花奖终评舞台。最终,她 凭借折子戏专场成功摘得梅花奖,成为评奖改革后全国首名获此殊荣的民营剧团演员。 (责编:袁勃、赵欣悦) 台州乱弹剧团曾经历过生死考验。2010年一个深夜,剧团在下乡演出路上突发车祸,大巴侧翻到湖里, 41名团员全部受伤住院。此后的27天,团长尚文波带着团员们克服困难,复排了7本大戏,凭着一股不 服输的劲儿完成了原定演出。"恢复演出的第一场戏结束,大家在后台抱头痛哭,全团形成了强大的凝 聚力。"鲍陈热说。 优秀人才引不进、留不住,优质原创剧本一本难求等,是这些年民营剧团面临的发展困境。当初跟鲍陈 热一起入团的30名同学,如今只留下4人。鲍陈热谢绝了不少邀请,凭借对戏曲的热爱坚持了下来。 近年来,剧团创排了原创大戏《戚继光》,又推出《我的大陈岛》《我的芳林村》《追星者》等现实题 材作品。从濒临失传的濒危剧种,到四进国家大剧院、屡获国家级大奖,400岁的台州乱弹闯出了一个 地方剧种的破茧之路。 《 人民日报 》( 2025年05月26日 ...