Helping Utilities Take Customer Satisfaction and Trust to New Heights While Reducing Operating Costs ibex to Showcase AI-powered CX Solutions for Utilities at the IUCX Annual Conference 2025 Helping utilities elevate customer satisfaction and trust while reducing operating costs PHOENIX, April 30, 2025 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced it will be participating in the IUCX ...

T-Mobile US (TMUS) Q1 2025 Earnings Call April 24, 2025 04:30 PM ET Company Participants Cathy Yao - SVP - Investor RelationsMike Sievert - President and CEOSrini Gopalan - COOPeter Osvaldik - Executive VP & CFOBenjamin Swinburne - Head of U.S Media ResearchMike Katz - President-Business GroupSam McHugh - Managing DirectorJohn Saw - EVP & CTOTimothy Horan - Managing DirectorCallie Field - President of T-Mobile Business GroupUlf Ewaldsson - President of TechnologyKannan Venkateshwar - Managing DirectorJonath ...

American Airlines Group Inc. (NASDAQ:AAL) Q1 2025 Earnings Conference Call April 24, 2025 8:30 AM ET Company Participants Abriell Jackson - Managing Director, Investor Relations Robert Isom - Chief Executive Officer Devon May - Chief Financial Officer Steve Johnson - Vice Chair Conference Call Participants David Scott Vernon - Bernstein Savi Syth - Raymond James Scott Group - Wolfe Research Conor Cunningham - Melius Research Jamie Baker - JPMorgan Securities Duane Pfennigwerth - Evercore ISI Catherine O'Bri ...

Financial Data and Key Metrics Changes - GAAP EPS was $2.04 per share, and adjusted EPS was $1.48 per share, a 9% increase year over year [5] - First quarter consolidated total revenues were a record $3.1 billion, up 8% year over year, while consolidated gross profit grew 6% and adjusted EBITDA increased 7% [6][11] Business Segment Data and Key Metrics Changes - Franchised dealership segment revenues reached $3.1 billion, up 9% year over year, driven by an 11% increase in new retail volume and a 6% increase in fixed operations revenues [6] - EchoPark segment income was a record $10.3 million, with adjusted EBITDA at $15.8 million, up 116% year over year [8] - EchoPark revenues were $560 million, flat year over year, but gross profit increased 21% to $64 million [9] - Power Sports segment generated record revenues of $34.4 million, with a gross profit of $8.5 million, and an adjusted EBITDA loss of $700,000 [10] Market Data and Key Metrics Changes - Same store new vehicle gross profit per unit (GPU) was $3,089, down sequentially from the fourth quarter [7] - Same store used vehicle volume decreased 2% year over year, while same store used GPU increased sequentially to $15.55 per unit [7] - Parts and service gross profit increased by 7% in the first quarter [8] Company Strategy and Development Direction - The company is focused on maintaining strong relationships with teammates, manufacturers, and customers as key to future success [5] - A data-driven centralized inventory management strategy for EchoPark is seen as a key differentiator to minimize market volatility disruptions [10] - The company plans to adapt to ongoing changes in the automotive retail environment while making strategic decisions to maximize long-term returns [12] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in navigating tariff impacts and believes that the automotive industry can handle price adjustments without significant concerns [17][20] - The company is focused on executing its operational playbooks and processes, expecting solid results in the upcoming quarters [18][19] - Management acknowledged the need to balance warranty and customer pay work in service operations to improve revenue mix [50][51] Other Important Information - The company ended the quarter with $947 million in available liquidity, including $430 million in cash and floor plan deposits [11] - A quarterly cash dividend of $0.35 per share was approved, payable on July 15, 2025 [11] Q&A Session Summary Question: Commentary on tariffs and their impact - Management indicated that manufacturers are uncertain about the tariff impacts, but they expect things to stabilize in the next 90 days [17] - The company is not concerned about significant price increases and believes they can navigate through the situation [19] Question: Update on fixed operations hiring - Management reported hiring 345 additional technicians, which has positively impacted fixed operations [23][24] - There is ongoing focus on increasing technician headcount to meet service demand [26] Question: Used vehicle GPU trajectory - Management stated that GPU margins should hold steady if market conditions remain stable, with EchoPark's margins improving due to increased street purchases [38][39] Question: Warranty work versus customer pay - Warranty work grew by 40% in the first quarter, while customer pay grew by only 2-3%, indicating a need to adjust the revenue mix [47][50] Question: EchoPark's full-year guidance - Management explained that guidance was conservative due to potential tariff impacts, but they are prepared to adjust as conditions evolve [77][78] Question: SG&A expenses - Management noted that first-quarter SG&A expenses were influenced by one-time compensation costs, but overall expenses are in line with expectations [82][84]

Core Insights - The exterior services industry, particularly roofing contractors, is focusing on revenue growth and profitability despite challenges such as rising material prices, labor shortages, and increased overhead costs [1][3][4] Group 1: Industry Challenges - 76% of contractors aim to grow revenue in 2025, but only 56% expect to achieve this due to challenges like increasing material prices (64%), labor shortages (58%), and rising labor and overhead costs (53%) [1][3] - The industry must balance innovation, customer-first execution, and financial discipline to drive sustainable growth [1][2] Group 2: Optimization Strategies - 62% of contractors are optimizing overhead costs, 56% are focusing on labor costs, and 37% are improving marketing efficiency to enhance profit margins [4] - 18% of contractors plan to invest in additional software, while 37% prioritize comprehensive features tailored to the industry [7] Group 3: Growth Opportunities - Contractors are expanding into new business lines, with 23% entering metal roofing, 21% adding new locations, and 6% acquiring other businesses [5] - 40% of respondents are considering adding siding, while 35% see opportunities in entering the commercial sector [5] Group 4: Customer Experience Focus - Modernizing and digitizing the customer experience is a key goal for 31% of contractors, with 52% emphasizing the importance of customizing and personalizing customer interactions [6] - Digital transformation and enhancing online presence are seen as significant opportunities by 42% of respondents [6]

Financial Data and Key Metrics Changes - In Q4 2024, total sales declined by 5% year-over-year, but comparable sales increased by 1% when excluding the 53rd week from the previous year [7][40] - For the full year, total company sales decreased by approximately 2%, with comparable sales down 1.7% [7][40] - Adjusted EPS for the full year was $0.27, at the upper end of the revised guidance range of $0.10 to $0.30 [8][49] - Consolidated gross profit margin for Q4 was 39.6%, an increase of 80 basis points year-over-year, while full-year gross margin was 42.7%, a decrease of 40 basis points [44][45] Business Line Data and Key Metrics Changes - U.S. Retail comps were up 1% in Q4, marking a return to positive comps for the first time since Q3 2022, driven by strength in athletic, women's dress, and luxury accessories [13][41] - Canada Retail segment saw Q4 comps increase by 5%, with strong performance in athletic and kids categories [14][41] - Brand Portfolio segment sales increased by approximately 12% in Q4 and roughly 14% for the full year, achieving operating profitability for the first time [16][42] Market Data and Key Metrics Changes - DSW's sales growth outpaced the footwear market in Q4, resulting in a 10 basis point gain in market share [13] - Top eight brands saw a 25% increase in sales on a full-year basis, contributing significantly to overall performance [10][66] - Topo Athletic brand sales grew nearly 80% in 2024, indicating strong market demand [31][43] Company Strategy and Development Direction - The company is focusing on a customer-first approach, leveraging insights and analytics to refine brand identity and enhance marketing effectiveness [20][22] - Plans to enhance the omnichannel customer experience and expand store footprint for the first time since 2019 [23][24] - Emphasis on revitalizing product assortment through data-driven strategies to improve inventory availability and productivity [25][26] Management's Comments on Operating Environment and Future Outlook - Management noted a cautious consumer environment due to inflation and rising prices, impacting discretionary spending [35][59] - Guidance for 2025 anticipates low single-digit sales growth, with expectations for gradual improvement throughout the year [53][54] - The company aims to return to consistent top and bottom line growth, with a focus on driving profitable growth and evaluating expenses [56][60] Other Important Information - The company returned $79 million to shareholders through dividends and share repurchases in 2024 [50][51] - Total debt outstanding was $491 million at the end of the year, with total liquidity of $172.1 million [52] Q&A Session Summary Question: Can you provide more details on the fourth quarter, particularly regarding athleisure growth and Nike's performance? - Management highlighted significant growth in athleisure, particularly among the top eight brands, which saw a 25% increase in sales [66] - They noted a slower start to Q1 compared to expectations, influenced by macroeconomic factors [67][68] Question: What are the expectations for gross margin and SG&A dollar growth? - Management indicated that promotional activity is expected to provide leverage to gross margin, with SG&A expected to increase by about $50 million due to new initiatives and annualizing acquisitions [72][74]

Core Insights - AEGEAN Airlines is leveraging Oracle Fusion Cloud Customer Experience (CX) to enhance personalized traveler experiences, increase revenue, and boost customer loyalty [1][3] - The airline carried over 16.3 million passengers to 162 destinations in 47 countries in the previous year, indicating a strong operational scale [2][6] - AEGEAN aims to centralize customer data from various sources to improve efficiency in customer data management and optimize decision-making based on customer insights [2][3] Company Overview - AEGEAN, along with its subsidiary Olympic Air, offers a total of 19.7 million seats across 47 countries, with a network of 250 direct routes [6] - The airline operates a fleet of 83 aircraft, including the latest Airbus 320 and 321 neo, and has been recognized as the Best Regional Airline in Europe for 13 consecutive years [6][7] - AEGEAN's annual revenue recently surpassed €1.7 billion, reflecting its growth and success in the regional airline market [7] Technology and Innovation - The implementation of Oracle Cloud CX has enabled AEGEAN to unify customer data, enhance customer service, and optimize marketing programs [3][4] - Oracle Unity Customer Data Platform allows AEGEAN to develop comprehensive customer profiles for predictive personalization across various channels [3] - The use of AI innovations within Oracle Cloud CX helps AEGEAN analyze connected data, improve operational efficiency, and enhance customer experiences [4]

Sprinklr (CXM) Q4 2025 Earnings Call March 12, 2025 08:30 AM ET Company Participants Eric Scro - VP - Finance & Head of Investor RelationsRory Read - President & CEOManish Sarin - Chief Financial OfficerPinjalim Bora - Executive DirectorArjun Bhatia - Co-Group Head - Technology, Media & CommunicationsElizabeth Porter - Executive DirectorJackson Ader - Managing Director Conference Call Participants Patrick Walravens - AnalystParker Lane - Analyst Operator Greetings and welcome to the Sprinklr Q4 Fiscal Year ...

Sprinklr (CXM) Q4 2025 Earnings Call March 12, 2025 08:30 AM ET Company Participants Eric Scro - VP - Finance & Head of Investor RelationsRory Read - President & CEOManish Sarin - Chief Financial OfficerPinjalim Bora - Executive DirectorArjun Bhatia - Co-Group Head - Technology, Media & CommunicationsElizabeth Porter - Executive DirectorJackson Ader - Managing Director Conference Call Participants Patrick Walravens - AnalystParker Lane - Analyst Operator Greetings and welcome to the Sprinklr Q4 Fiscal Year ...

TTEC Holdings, Inc. (NASDAQ:TTEC) Q4 2024 Earnings Conference Call February 28, 2024 8:30 AM ET Company Participants Bob Belknapp - Group VP, Corporate Finance Ken Tuchman - Chairman and CEO Kenny Wagers - CFO Conference Call Participants George Sutton - Craig-Hallum Maggie Nolan - William Blair Cassie Chan - Bank of America Operator Thank you for standing by. The conference will begin momentarily. Until such time, you will hear music. Thank you, and please continue to stand by. Welcome to TTEC Holdings, In ...