Financial Data and Key Metrics Changes - Company reported a revenue of approximately $300 million and an Adjusted EBITDA of about $15 million, with a significant increase in gross profit from 38% in 2022 to 50% in 2024 [24][25] - Direct-to-consumer business saw a growth of nearly 10%, with e-commerce specifically up over 20% [1][10] - Holiday sales performance indicated a net sales increase of 5.3% year-over-year, with direct-to-consumer net sales growth at 9.7% [26][27] Business Line Data and Key Metrics Changes - The company has made a concerted effort to reduce promotions and discounting, leading to improved profitability and a significant increase in Adjusted EBITDA by approximately $31 million from 2022 to the last twelve months ending Q3 2025 [25][28] - Wholesale business has shown growth, particularly with key partners like Bloomingdale's and Nordstrom's, while monitoring the situation with Saks Global, which represents about 7% of overall sales [11][28] Market Data and Key Metrics Changes - The company operates over 800 points of distribution globally, with a focus on diversifying its market presence to avoid over-reliance on any single account [2][12] - International growth is a priority, with plans to expand into flagship cities in Europe, indicating a strategy to enhance global brand presence [22][16] Company Strategy and Development Direction - Strategic priorities include growing e-commerce, expanding the men's business, and maximizing the Vince Holding platform for potential new revenue streams [17][22] - The company is leveraging its partnership with Authentic Brands Group to enhance brand visibility and explore new product categories beyond apparel [4][5] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the company's ability to navigate tariff headwinds and improve profitability through strategic pricing adjustments and operational efficiencies [8][10] - The outlook for 2026 appears positive, with expectations of sustained growth in e-commerce and direct-to-consumer channels [20][28] Other Important Information - The company has a stable management team that has remained intact, which is seen as a significant advantage for continuity and product evolution [3][4] - The introduction of dropship capabilities has significantly boosted the shoe business, with demand during Black Friday week increasing from $50,000 to over $400,000 [19] Q&A Session Summary Question: How is the company addressing the challenges posed by tariffs? - The company has strategically adjusted prices and diversified sourcing to mitigate tariff impacts, resulting in maintained unit sales and positive revenue growth [9][10] Question: What are the expectations for the men's business growth? - The goal is to increase the men's business to 30% of total sales, leveraging improved partnerships with wholesale accounts and enhancing in-store presence [21][22] Question: What are the plans for international expansion? - The company is considering investments in flagship cities in Europe to enhance brand exposure and capitalize on underpenetrated markets [22][16]

Financial Data and Key Metrics Changes - Company reported a revenue of approximately $300 million and an Adjusted EBITDA of about $15 million for FY 2026 [1] - Gross profit increased from 38% in 2022 to 50% in 2024, despite incurring royalty expenses from the partnership with Authentic Brands Group (ABG) [27][28] - Adjusted EBITDA grew by approximately $31 million from 2022 to the last twelve months (LTM) of Q3 2025 [28] Business Line Data and Key Metrics Changes - Direct-to-consumer (DTC) business saw a growth of nearly 10%, with e-commerce specifically up over 20% [1][11] - Wholesale business has grown faster in recent years, particularly with key partners like Bloomingdale's and Nordstrom [12][24] - DTC net sales growth was reported at 9.7% during the holiday period compared to the previous year [29] Market Data and Key Metrics Changes - Company operates over 800 points of distribution and 60 retail locations, primarily in the U.S. [2] - International growth is a priority, with plans to expand in key markets such as Europe [13][25] - Saks Global represents about 7% of overall sales, and the company is monitoring this partnership closely [30] Company Strategy and Development Direction - Strategic priorities include growing e-commerce, expanding the men's business, and maximizing the Vince Holding platform [19][25] - The company aims to increase the men's business to 30% from the current low 20s [24] - Plans to invest in international markets, particularly in flagship cities like Paris and Germany [25] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the company's ability to navigate tariff headwinds and improve profitability through strategic pricing adjustments [10][11] - The transformation program has focused on lowering costs and streamlining operations, which has positively impacted gross margins [27][28] - Management is optimistic about sustaining e-commerce growth trends into 2026 [23] Other Important Information - The company has a strategic partnership with ABG, which allows for additional revenue streams and growth opportunities beyond apparel [4][5] - The introduction of dropship capabilities has significantly boosted the shoe business, with demand during Black Friday week increasing from $50,000 to over $400,000 [21] Q&A Session Summary Question: How is the company managing the impact of tariffs? - Management highlighted efforts to diversify sourcing and strategically adjust prices to mitigate tariff impacts, resulting in maintained unit sales and positive revenue growth [10][11] Question: What are the expectations for the men's business growth? - The goal is to increase the men's business to 30%, leveraging improved partnerships with wholesale accounts and enhancing direct-to-consumer offerings [24] Question: How is the company planning to expand internationally? - Plans include opening stores in key European cities and investing in logistics to support international growth [25]

Core Insights - The 2025 CX Leadership Awards recognize top innovators and leaders in customer experience (CX) globally, highlighting their contributions to enhancing customer engagement and streamlining the customer journey [1][2][3] Company Overview - ibex is a leading global provider of business process outsourcing (BPO) and AI-powered CX solutions, operating approximately 30 facilities worldwide and employing over 31,000 people [6][7] - The company combines advanced AI technology with extensive CX expertise to deliver innovative solutions that enhance customer interactions and drive growth [5][6] Awards and Recognition - The 2025 CX Leadership Award winners were celebrated at ibex's Fourth Annual CX Leadership Awards Dinner during Customer Contact Week in Las Vegas, showcasing their vision and innovation in the CX industry [2][8] - Notable winners include leaders from various companies who have demonstrated excellence in transforming customer experiences through innovative strategies and technologies [9] Technology and Innovation - ibex leverages its AI-powered ibex Wave iX solutions to refine customer interactions, ensuring a seamless customer journey while maximizing impact and service delivery [5][7] - The company emphasizes the importance of combining technology with human expertise to address complex customer needs effectively [4][5]