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The most powerful AI skill? Saying ‘I don’t know’
Fastcompany· 2025-10-30 07:00
Core Insights - The concept of "AI literacy" is becoming essential for job seekers and employees, with mentions of related terms in earnings calls increasing by nearly 800% in the past year [2][4] - A significant number of professionals feel nervous or embarrassed about their AI knowledge, with 35% feeling too anxious to discuss AI at work and 33% feeling inadequate in their understanding [4][5] - The workplace culture is fostering a "shame spiral" that discourages curiosity and open discussions about AI, leading to a lack of engagement and understanding [4][5] Industry Impact - Companies are rapidly replacing roles with AI tools without adequately training workers, leading to feelings of impostor syndrome among employees [4][5] - AI systems are making critical decisions without sufficient oversight, which can result in biased outcomes, as seen in cases like Amazon's AI recruiting tool and Workday's screening tools [5][6] - The need for a cultural shift towards vulnerability and openness in discussing AI is emphasized, as leaders should model the behavior they wish to see in their teams [6][7] Recommendations for Improvement - Organizations should create environments that allow employees to ask basic questions and admit gaps in their knowledge, fostering a culture of learning [6][7] - Companies like JPMorgan and Johnson & Johnson have successfully implemented low-stakes experimentation with AI, encouraging leaders to admit when they are unsure, which builds trust and accelerates adoption [8][9] - Emphasizing the importance of saying "I don't know" can empower employees to engage with AI more confidently and contribute to a more inclusive workplace [9]