Core Insights - AudioCodes, in collaboration with Go2Uno and Atento, has successfully modernized a major healthcare organization's Voice Agent and Conversational IVR systems in record time, showcasing the effectiveness of their partnership [2][3][8] Group 1: Project Overview - The deployment of the new AI-powered Conversational IVR was completed in just a few weeks, setting a record for projects of this scale [3][8] - The solution supports over 500 concurrent voice agents, replacing legacy IVR systems and enhancing voice networking capabilities [3][8] Group 2: Partnership and Execution - The collaboration between AudioCodes, Go2Uno, and Atento demonstrated exceptional execution in modernizing complex call flows and integrating multiple carrier systems [4][5] - The project was completed in 30 days, significantly faster than the projected timeline of three to six months, highlighting the efficiency of the teams involved [5] Group 3: Technology and Benefits - The new system incorporates intelligent, AI-powered routing to improve customer experience, efficiency, and resiliency [4][6] - Advanced analytics and performance reporting provide real-time visibility into voice agent performance and customer interactions, enabling deeper insights [4][8] Group 4: Future Readiness - The deployment establishes a scalable, future-ready platform for Atento, positioning the company for continued growth and innovation in AI-driven customer experience [5][6] - The solution enhances call containment, reduces handling times, and lays a foundation for future AI enhancements [6]