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NexTalk Expands Cloud Ecosystem with New Compatibility Across Amazon Connect, Genesys, NICE, and SharpenCX
Businesswire· 2025-12-11 18:00
Core Insights - NexTalk has expanded its integration capabilities with major cloud and contact center platforms, enhancing accessibility solutions for organizations [1][2] Group 1: Integration and Compatibility - NexTalk's solutions can now be integrated into existing cloud environments without the need for infrastructure replacement or operational disruption [1] - The compatibility includes Amazon Connect, Genesys, NICE, and SharpenCX, allowing organizations to implement accessibility more easily [2] Group 2: Accessibility and Compliance - The integration supports compliance with various accessibility standards, including ADA, Sections 504 and 508, and CMS, across sectors such as healthcare, government, enterprise, and education [2][4] - NexTalk's Access Contact Center provides cloud-ready TTY communication support, ensuring equitable access for Deaf and hard-of-hearing customers [2][3] Group 3: Benefits of Enhanced Compatibility - Organizations can benefit from integrated TTY support, reliable performance, streamlined agent handling, simplified deployment, and improved visibility for audit readiness [5]