Governance & Policy Making - The core issue in governance lies in the gap between policy ideas and their practical implementation [1] - The industry observes a disconnect between policymakers lacking practical experience and the rules they create, highlighting the need for experience-based insights [3] - Experimentation and iteration, similar to engineering, should be embraced in governance to foster learning and adaptation [9][13] - The industry emphasizes that citizens' expectations shape governance, and a culture that fears mistakes hinders innovation [14] - The industry suggests that citizens should take ownership and responsibility in governance, moving from being spectators to active participants [15] Communication & Engagement - Open and understandable communication with citizens is crucial for effective governance [7] - The industry highlights the importance of prototyping and practical engagement over relying solely on strategy papers [18][19] Mindset & Culture - A shift in mindset is needed, where failure is seen as a feature for learning rather than a scandal [13] - The industry advocates for a culture change where citizens view the government as "us" rather than "them," fostering co-ownership and responsibility [16][18] - The industry encourages individuals to become "builders" who actively shape policy and bridge the gap between ideas and implementation [19][20]