Core Insights - Firstsource Solutions Limited has been recognized as both a Star Performer and a Major Contender in Everest Group's Financial Crime and Compliance (FCC) Operations Services PEAK Matrix® Assessment 2025, indicating significant year-on-year improvement in market impact and vision & capability among 36 global providers [1][2]. Group 1: Recognition and Strategy - The dual recognition highlights Firstsource's strong presence in the UK and its expansion from fraud specialization to comprehensive FCC operations, supported by an AI-powered, BPaaS-led delivery model [2][4]. - The Star Performer distinction reflects Firstsource's successful UnBPO™ strategy, which integrates deep domain expertise with GenAI and Agentic AI to enhance financial crime detection and response [3][4]. Group 2: Technological Advancements - Firstsource has invested in modular AI tools such as Firstsource relAI™ and Analyst Co-Pilot, along with training initiatives through the Firstsource Academy, to improve alert handling, quality assurance automation, and investigation workflows [4][6]. - The company has evolved its BPaaS offering into a flexible platform that provides end-to-end FCC coverage across Anti-Money Laundering (AML), Know Your Customer (KYC), and fraud [6]. Group 3: Operational Impact and Global Presence - Investments in AI and automation solutions are aimed at reducing false positives, improving alert accuracy, and expediting fraud and AML investigations [6]. - Firstsource is expanding its FCC delivery capabilities in North America while leveraging a balanced global presence that includes offshore, nearshore, and client-site operations to ensure scale and regulatory alignment [6].