For its part, a Fidelity spokesperson told InvestmentNews that they only block online access and that a direct call with a company rep will help customers restore it (3).One example is Phoenix resident Kelly Havins, 63, who told The New York Times that he enlisted a Pontera financial advisor because, when it comes to managing his 401(k), he doesn’t “have the time or the understanding” (2). He said that when Fidelity contacted him to warn that he could be locked out of his account, he “thought it was a scam. ...