Core Insights - The report highlights an increase in consumer complaints in Qinghai Province, with a total of 41,724 complaints received in 2025, marking a 26% increase from 2024 [1] - The resolution rate for these complaints stands at 74.1%, with 30,918 cases resolved, resulting in a total economic loss recovery of 11.768 million yuan [1] Group 1: Complaint Statistics - In 2025, the breakdown of complaints includes 22,219 related to goods, 13,583 related to services, and 5,922 categorized as others [2] - The increase in resolved complaints reflects a 13.1% rise in resolution rate and a 14.9% increase in the amount of economic loss recovered compared to the previous year [1] Group 2: Characteristics of Complaints - Over 50% of complaints pertain to goods, with significant issues reported in food quality and safety, as well as after-sales service for home appliances [2] - Service-related complaints are rapidly increasing, particularly in pre-paid consumption and lifestyle services, with notable issues in fitness, education, beauty, and travel sectors [2] Group 3: Recommendations and Actions - The provincial consumer association suggests collaborating with administrative departments for targeted rectification and enhancing the functionality of the national consumer complaint platform [3] - There is an emphasis on improving consumer risk identification and legal rights awareness, aiming to create a cooperative environment for consumer protection [3]