Core Insights - Vonage has been recognized in the 2025 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS), highlighting its ability to deliver an integrated communications platform that enhances business productivity and customer engagement [1][3]. Group 1: Product Offerings - Vonage's UCaaS solution, Vonage Business Communications (VBC), empowers enterprises across various industries, including finance, healthcare, manufacturing, and retail, to streamline operations and enhance productivity through a unified platform for telephony, messaging, and meetings [2]. - The combination of VBC and Vonage Contact Center as a Service (CCaaS), known as Vonage Fusion, enables back-office experts to collaborate more effectively with agents, resolving customer issues faster [3]. Group 2: AI Integration - Vonage's AI-powered enterprise solutions include advanced virtual assistants, knowledge bots, and AI-driven transcription and summarization, which simplify workflows, enhance communication, and improve the overall customer experience [4]. Group 3: Company Background - Vonage, a wholly-owned subsidiary of Ericsson, creates technology that empowers enterprises and equips developers for digital transformation, focusing on new value creation and innovative customer experiences across mobile networks and the cloud [5][6].

Core Insights - AudioCodes has achieved multiple certifications for Cloud Connect for Webex Calling, allowing service providers to offer reliable services to customers [2][3] - The AudioCodes Live Platform is a white-label, multi-tenant SaaS solution that simplifies the delivery of cloud-based voice services [4][6] - AudioCodes' session border controller (SBC) technology ensures reliable, scalable, and secure voice connectivity for Webex Calling [4][6] Company Overview - AudioCodes is a global leader in unified communications, voice, contact center, and conversational AI services, enhancing customer and employee experiences [8][9] - The company serves enterprises worldwide, including 65 Fortune 100 companies, by providing seamless interoperability with leading UCaaS and CCaaS platforms [8][9] - AudioCodes' solutions are designed to improve productivity, collaboration, and business process automation for enterprises [8][9]

Core Insights - Vonage has partnered with Smobi, an AI-powered RCS platform for E-commerce, to enhance customer communication through Rich Communication Services (RCS) [1][2] - The integration of RCS is expected to improve customer trust, click-through rates (CTR), and conversion rates for Smobi's clients [1][2] - Smobi offers manual RCS campaign capabilities and an AI agent named Mo, which engages customers and drives conversions through personalized interactions [2] Company Developments - Smobi is recognized as a leading RCS platform, aiming to redefine customer interactions for E-commerce brands [2][3] - Vonage is acknowledged as a top leader in RCS business messaging by Juniper Research, highlighting its strong and scalable Communications APIs [4] - The partnership with Smobi exemplifies Vonage's commitment to RCS innovation and enhancing meaningful customer connections [3][4] Industry Trends - Juniper Research predicts significant growth for RCS business messaging in 2025, particularly in North America, driven by an increase in RCS-capable subscribers [3] - The adoption of RCS presents a high-value opportunity for enterprises to enhance their branded communications [3]