Core Insights - CarMax has been recognized as the number one automotive marketplace (online) in Newsweek's America's Best Customer Service 2026 list, highlighting its commitment to customer-centric service [1][3] - The company has established a customer-focused omni-channel experience, allowing customers to buy and sell vehicles online, in-store, or through a combination of both, which has led to a record-high Net Promoter Score (NPS) [2][3] - CarMax has been a pioneer in the used car retail industry for over 30 years, introducing a "no-haggle" car-buying model and maintaining a strong reputation as one of the Fortune 100 Best Companies to Work For for 21 consecutive years [6] Company Overview - CarMax is the largest retailer of used cars in the United States, operating more than 250 stores and employing over 30,000 associates [6] - The company offers a seamless car buying process, providing options for online purchases with express pickup or home delivery within a 60-mile radius of select stores [6] - Customers can receive an online offer for their trade-in or sale in under two minutes, valid for seven days, and can access a nationwide inventory of over 45,000 cars with upfront pricing [6] Customer Experience - The recognition from Newsweek is based on an independent survey of over 200,000 evaluations, assessing factors such as likelihood of recommendation, quality of communication, and customer focus [3] - CarMax's NPS reflects high satisfaction levels among customers, particularly those who purchased vehicles online or used a mix of online and in-store options [2] - The company emphasizes continuous innovation to enhance the customer experience, as stated by its Chief Innovation & People Officer [3]