Workflow
Customer Communications Management
icon
Search documents
Quadient Named Most Valuable Pioneer in AI Maturity Matrix for Customer Communications Management by QKS Group
Globenewswireยท 2025-09-18 16:37
Core Insights - Quadient has been recognized as the Most Valuable Pioneer (MVP) by QKS Group for its excellence in AI vision, maturity, and real-world impact in the Customer Communications Management (CCM) platform landscape [1][2] - The recognition highlights Quadient's strong performance in AI strategy, innovation, and execution within the CCM space, particularly through its integration of generative AI [2][3] AI Maturity and Innovation - QKS Group's AI maturity model evaluates organizations based on AI innovation depth and market impact, with Quadient earning top scores in both AI vision and maturity [2] - Quadient Inspire, the company's leading CCM solution, enables organizations to achieve up to 50% faster content creation and double communication output without increasing headcount [2] Leadership and Future-Ready Solutions - Geoffrey Godet, CEO of Quadient, emphasized the company's commitment to purposeful innovation and architecting future-ready solutions that enhance customer engagement and operational efficiency [3] - The MVP recognition reflects Quadient's role in reshaping industries with AI as a core driver, providing intuitive content creation and real-time sentiment adjustment capabilities [3] Digital Automation and Security - Quadient's any-premise enterprise CCM solution allows business users to design and manage complex, personalized communications with minimal IT support, enhancing workflows with native AI assistance [3] - The platform includes features such as one-click sentiment optimization, automated translation into over 150 languages, and customizable AI prompts, all within a secure environment powered by Microsoft Azure OpenAI [3] Industry Impact - The recognition by QKS Group reinforces Quadient's role as a trusted partner in digital transformation, equipping clients with intelligent, ethical, and future-ready solutions that boost productivity and reduce risk [4]