Core Viewpoint - New Jersey American Water emphasizes the availability of year-round assistance programs for customers facing financial hardship as the Winter Termination Program concludes on March 15, 2026 [1] Group 1: Assistance Programs - The Winter Termination Program provides seasonal protections for eligible residential customers from November 15 to March 15, but assistance programs continue throughout the year [1] - The H2O Help to Others Program has been supporting eligible customers for over 20 years, offering emergency grants and monthly affordability discounts [1] - Universal Affordability Discounts reduce monthly fixed service and usage charges by 15% to 60% based on household income, and grants of up to $500 are available for overdue water or wastewater bills [1] Group 2: Eligibility and Outreach - Customers participating in certain state or federal assistance programs, such as LIHEAP, SNAP, Medicaid, SSI, TANF, Lifeline, and the Universal Service Fund, may be automatically eligible for H2O Help to Others assistance [1] - The company encourages customers to explore available options and reach out early for assistance, facilitating connections to the most suitable programs [1] Group 3: Company Overview - New Jersey American Water is the largest regulated water utility in New Jersey, serving approximately 3 million people with a workforce of about 875 employees [1]