Financial Performance and Key Metrics - In Q1, net revenue was $375.2 million, reflecting continued growth through the omnichannel model, offset by the sale of Insomnia Cookies [22] - Organic revenue declined by 1%, largely due to expected consumer softness in a challenging macro environment [22] - Adjusted EBITDA was $24 million with a margin of 6.4%, impacted by the sale of Insomnia Cookies and costs associated with U.S. nationwide expansion [22][24] - Adjusted earnings per share were negative $0.05 in Q1, a decline from the prior year driven by expected lower revenue and EBITDA [27] Business Line Performance - U.S. segment organic revenue declined by 2.6%, with adjusted EBITDA declining to $15.9 million due to softness in the retail segment and operational inefficiencies related to a cybersecurity incident [23][24] - International markets saw organic revenue growth of 1.5%, led by strong results in Canada [24] - In the Market Development segment, organic revenue grew by 2.7% due to franchise business expansion [25] Market Data and Key Metrics - Average revenue per door per week (APD) was $587, down from the same period last year, reflecting a shift in customer mix [24] - Points of Access grew by 6.3%, indicating expansion in Australia with Kohl's and BP [24] Company Strategy and Industry Competition - The company is focused on profitable U.S. expansion and capital-light international franchise growth, aiming for 100,000 points of access [6] - The strategy includes paying down debt, generating positive cash flow, and pursuing only profitable growth based on sustainable revenue streams [6][29] - The company is reassessing its partnership with McDonald's to ensure a profitable business model before further expansion [14][60] Management Commentary on Operating Environment and Future Outlook - Management acknowledged the challenging macro environment and the need to prioritize financial flexibility and deleveraging the balance sheet [21][29] - The company expects to deliver positive operating cash flow in 2025 as it continues to reduce capital intensity and improve working capital [28] - The prior full-year outlook has been withdrawn due to macroeconomic softness and uncertainty around McDonald's [31] Other Important Information - The company has decided to discontinue the quarterly dividend to allocate capital towards debt repayment [29] - A new Minneapolis hub is under construction, retrofitting an existing building to save 20% in capital and real estate costs [17] Q&A Session Summary Question: How is the company thinking about CapEx given the current changes? - The company is focused on strengthening the balance sheet and becoming more disciplined in capital allocation, investing only in high-return projects [35][36] Question: Was the decision to pause McDonald's expansion made by the company or McDonald's? - The decision was made collaboratively with McDonald's, ensuring that profitable growth is prioritized before further expansion [60] Question: How aggressive will the company be in pruning underperforming locations in the U.S.? - The company could exit as much as 5% to 10% of doors in the U.S. network to drive profitable growth [40][41] Question: Can you explain the refranchising process for international markets? - The company is looking for the right partners to grow the business in a capital-efficient way, with proceeds used to pay down debt [42][43] Question: What was the impact of the cybersecurity incident on operations? - The $5 million inefficiency related to the cybersecurity incident was expected and is now behind the company, allowing for improved operational efficiency [53] Question: Why was there a pause in the McDonald's rollout? - Sales initially started strong but dropped below expectations after local marketing efforts, prompting the need to ensure profitable growth before further expansion [60]

Financial Performance and Key Metrics - In Q1 2025, net revenue was $375.2 million, reflecting a decline of 1% in organic revenue due to consumer softness in a challenging macro environment [22][27] - Adjusted EBITDA was $24 million with a margin of 6.4%, impacted by the sale of Insomnia Cookies and costs associated with U.S. nationwide expansion [22][26] - Adjusted earnings per share were negative $0.05, a decline from the prior year driven by lower revenue and EBITDA [26] Business Line Performance - U.S. segment organic revenue declined by 2.6%, with adjusted EBITDA dropping to $15.9 million due to softness in the retail segment and operational inefficiencies related to a cybersecurity incident [23][24] - International markets saw organic revenue growth of 1.5%, led by strong results in Canada, while the Market Development segment grew organic revenue by 2.7% [24][25] Market Data and Key Metrics - Average revenue per door per week (APD) was $587, down from the previous year, reflecting a shift in customer mix due to the introduction of McDonald's [24] - Points of Access grew by 6.3%, indicating expansion efforts in Australia and Canada [24] Company Strategy and Industry Competition - The company is focused on profitable U.S. expansion and capital-light international franchise growth, aiming for 100,000 points of access [6][17] - A strategic shift includes prioritizing debt reduction, generating positive cash flow, and pursuing only profitable growth based on sustainable revenue streams [6][28] - The partnership with McDonald's is being reassessed to ensure a profitable business model before further expansion [12][13] Management Commentary on Operating Environment and Future Outlook - Management acknowledged the challenging macro environment and the need to focus on profitable growth while simplifying operations [6][31] - The company has withdrawn its prior full-year outlook due to macroeconomic softness and uncertainty around the McDonald's partnership, but expects Q2 revenue between $370 million and $385 million [30][31] Other Important Information - The decision to discontinue the quarterly dividend was made to allocate capital towards debt reduction [28] - The company is actively pursuing refranchising opportunities in international markets to strengthen its balance sheet [17][28] Q&A Session Summary Question: How is the company thinking about CapEx given the current changes? - The company is becoming more disciplined in capital allocation, focusing on strengthening the balance sheet and investing in high-return projects [34][35] Question: Was the decision to pause McDonald's expansion made by the company or McDonald's? - The decision was made collaboratively with McDonald's, focusing on ensuring profitable growth before further expansion [37][38] Question: How aggressive will the company be in pruning underperforming locations? - The company could exit 5% to 10% of doors in the U.S. network as part of its focus on driving profitable growth [40][41] Question: What is the process for refranchising international markets? - The company is looking for the right partners to grow the business in a capital-efficient way, with proceeds used to pay down debt [42][43] Question: Was the $5 million inefficiency related to cybersecurity expected? - This was anticipated in the guidance, and the company is now operating more efficiently post-incident [53] Question: What is the status of sales per hub being down 2%? - The decline is attributed to consumer softness in retail channels and a planned reduction in discount days [56][57] Question: Was the pause in McDonald's expansion a quick decision? - The company believes in making decisive actions to ensure profitable growth, working closely with McDonald's to improve sales and simplify operations [62][63]

Financial Performance - Q1 2025 revenues reached $354.588 million[73], a nearly flat year-over-year performance compared to pro forma Q1 2024 revenues of $355.1 million[28] - Adjusted EBITDA for Q1 2025 was $92.112 million[73], resulting in an Adjusted EBITDA Margin of 26%[73] - Adjusted Diluted Earnings Per Share for Q1 2025 remained at $0.17[20, 32], consistent with Q1 2024[32] - Adjusted Operating Cash Flow for Q1 2025 was $33.3 million[23, 43, 47], after adjusting for $13.8 million in cash costs related to the Sterling acquisition and integration[23, 43] Synergies and Cost Management - $37 million in run rate synergies were actioned as of March 31, 2025[37] - The company expects to action a total run rate synergy target of $60 million to $70 million within two years[37] - $12 million in acquisition close-to-date synergies were realized as of March 31, 2025[37] Growth Drivers and Retention - Combined new logo, upsell, and cross-sell contributed 9.3% to revenue growth[34] - Retention remained high at 96%[22, 34] Guidance and Outlook - The company reaffirmed its full-year 2025 guidance, projecting total revenues of $1.5 billion to $1.6 billion[18, 50] - Full-year 2025 Adjusted EBITDA is projected to be $410 million to $450 million, with an Adjusted EBITDA Margin of approximately 27% to 28%[50]