Sharon, just give us context here for a minute. Where does the Social Security program stand today in 2025, 90 years after it was started. Well, it's changing quite a bit.And what the Social Security Administration wants to do is make it more digital friendly. They're really trying to get more people, encourage more people not just to talk about Social Security, but to go on the website and check out what their earnings are, make sure that information is accurate, and have about 200 million people be digita ...

Customer Relationship & Engagement - Chime aims to be consumers' primary direct deposit relationship, helping them avoid fees, access short-term liquidity, build credit and savings [1] - Two-thirds (66%) of Chime's customer base uses it as their direct deposit account and primary account relationship [2] - The average customer makes over 55 transactions a month with Chime's card [3] - Customers interact with Chime's app and card approximately four to five times a day [3] - Customer love for Chime drives growth through referrals [4] Core Services - Chime provides services including helping members avoid fees, get access to short-term liquidity, build their credit and build their savings [1] - Chime is considered a primary financial dashboard for users [4]

IPO Details - Chime's IPO priced above the expected range at $27 per share, with approximately 32 million shares [1] - The IPO values the online banking provider at approximately $116 billion before trading begins [1] Target Market & Customer Base - Chime targets Americans earning up to $100,000 annually, a demographic often underserved by larger banks due to fee structures [2][7] - The company has 86 million monthly active users, with two-thirds using Chime as their primary direct deposit account [6][7] - Chime's customer base is highly engaged, averaging over 55 transactions per month with their card and interacting with the app 4-5 times daily [5] Competitive Positioning - Chime trails only JP Morgan and Bank of America in terms of being considered a primary direct deposit relationship by consumers [3] - The company emphasizes helping members avoid fees, access short-term liquidity, build credit, and save money [3] - Chime believes it has less than 5% penetration in its target market of nearly 200 million Americans earning up to $100,000 annually [7] Financial Performance & Growth - In Q1, Chime experienced revenue growth exceeding 30% and achieved IBITA profitability of approximately $25 million [8] - The company's adjusted EBITDA has improved by 40 percentage points in the last two years [9] - Chime's active member base grew by 23% year-over-year in Q1 [10] Marketing & Customer Retention - Chime invests heavily in marketing, with marketing expenses representing 35% of revenue, totaling $14 billion between 2022 and 2024 [10] - The company reports a strong LTV to customer acquisition cost ratio of 8:1 [11] - While first-year churn is around 50%, retention rates exceed 90% in year two and beyond for customers with direct deposit [14][15] - 72% of Chime's revenue comes from payment-driven revenue when cards are used for everyday transactions [13]