Core Insights - Evri, the UK's worst parcel delivery company, paid a £108 million dividend to its parent company Apollo shortly after being acquired by the US private equity firm [1][2] - The dividend was used to service debts related to its former owner Advent and to cover fees from Apollo's £2.7 billion takeover [2] - Evri continues to face scrutiny over its service performance, ranking last in an Ofcom survey with over 40% of respondents dissatisfied [3] Financial Performance - Evri reported record pre-tax profits of £176 million from revenues of £1.9 billion, with parcel volumes increasing by 11% to over 800 million [7] - The company has continued to grow, with parcel volumes reaching 425 million in the first half of the year [8] Market Position and Investments - Evri has invested £100 million into service and operations over the last three years, including £30 million during the current peak period [4] - The company has strengthened its market position through the acquisition of DHL's e-commerce business, which will enable it to handle over one billion parcels annually [8] - Evri also acquired customs clearance and logistics specialist Coll8 to enhance its cross-border operations in Ireland and the EU [8] Customer Satisfaction and Complaints - Complaints against Evri include delivery delays and parcels being left in inappropriate locations, with one in four shoppers experiencing issues during the last Christmas [4][5] - The company was ranked third equal in a separate parcel league table by Citizens Advice, indicating some competitive positioning despite ongoing service issues [5]