Core Insights - A New Hampshire credit union has implemented a checklist to help identify potential scams targeting customers and employees as fraud and scams increase in prevalence [1][2] Group 1: Company Initiatives - Service Credit Union, with $6 billion in assets, is focused on raising awareness of suspicious activities among its members [2] - The credit union has introduced a fraud alert checklist that highlights red flags, such as unsolicited prize notifications or requests for secrecy regarding transactions [3] - The checklist was launched in October 2025 and is used as a handout for staff and displayed in branches [6] Group 2: Employee Training and Support - The credit union emphasizes the importance of educating staff, particularly younger employees, to recognize and address potential scams confidently [4][5] - Staff are encouraged to ask detailed questions when they notice unusual activities, such as large checks, and to place holds on suspicious transactions [7] - Effective communication among fraud investigators and between staff is essential for preventing scam attempts [7]