Financial Data and Key Metrics Changes - Full-year revenues increased by 10% to a record $72 billion, and EPS was $15.38, up 15% over the previous year, excluding the Accertify gain [5][16] - Net card fees grew 18% to reach a record $10 billion for the year [17] - Revenue was up 10% FX reported for both Q4 and the full year, with net card fees, net interest income (NII), and service fees all growing at double-digit rates [22][24] Business Line Data and Key Metrics Changes - Card member spending was strong throughout the year, with total spend up 8% FX adjusted, and retail spending up 10% [17][19] - Spending at luxury retail merchants was up 15%, and restaurant spending was up 9% [17] - Loans and card member receivables increased by 7% year-over-year, with credit performance remaining strong and stable [21][22] Market Data and Key Metrics Changes - International spending increased by 12% FX adjusted, with broad-based growth across consumer and business customers [18] - The average age of new customers is 33 for the U.S. Consumer Platinum Card and 29 for the U.S. Consumer Gold Card, indicating a long runway for growth with younger demographics [18] Company Strategy and Development Direction - The company plans for 2026 revenue growth of 9%-10% and EPS of $17.30-$17.90, continuing to focus on premium products and high credit standards [7][29] - Investments in marketing and technology are expected to drive growth, with a planned 16% increase in the quarterly dividend to $0.95 [8][27] - The company aims to maintain a disciplined focus on premium products while expanding its digital capabilities and partnerships [14][80] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the strength and stability of the premium customer base and the ability to drive growth through investments [15][30] - The competitive landscape remains challenging, but the company believes it can stay ahead by focusing on customer service and innovative offerings [74][75] Other Important Information - The company returned $7.6 billion of capital to shareholders, including $2.3 billion in dividends and $5.3 billion in share repurchases [26] - The company expects to continue delivering strong capital returns while investing in growth initiatives [29] Q&A Session Summary Question: Can you expand on the comments regarding allocating away from cashback and putting this towards fee-paying products? - Management noted that they have the flexibility to adjust marketing investments based on demand for premium products, particularly the Platinum Card, and emphasized that the focus is on revenue generation rather than just card acquisition [35][36] Question: What gets things going in commercial services, especially with SME spend remaining weak? - Management indicated that small business spending is strong, while middle market shows some slowdown, and they are optimistic about future growth as they continue to refresh products [40][41] Question: Can you discuss the health of the premium consumer and potential for growth? - Management expressed bullishness regarding consumer engagement and spending, particularly with the new Platinum Card, and noted strong momentum in restaurant spending [44][45] Question: How do you see the impact of the 10% credit card cap proposal? - Management believes that a credit card cap would reduce the number of cards in the marketplace and negatively impact small businesses, indicating that affordability is important but the cap is not the solution [68][70] Question: What are the priorities for 2026? - Management highlighted the focus on winning in the premium space, building commercial position, and enhancing digital capabilities as key priorities for the upcoming year [83][84]

Financial Data and Key Metrics Changes - Full-year revenues increased by 10% to a record $72 billion, and EPS rose by 15% to $15.38, excluding the Accertify gain [4][14] - Net card fees grew by 18% to reach a record $10 billion for the year [15] - Net interest income (NII) was up 12% in Q4, continuing to grow faster than balances [19] Business Line Data and Key Metrics Changes - Card member spending remained strong, with retail spending up 10% and luxury retail spending up 15% [15] - B2B total spend increased by 8% (FX adjusted), with growth in both goods and services and P&E [15] - Spending at U.S. restaurants by U.S. consumer customers increased by over 20% [16] Market Data and Key Metrics Changes - International spending grew by 12% (FX adjusted), with broad-based growth across consumer and business customers [16] - Millennial and Gen Z customers now represent the largest share of U.S. consumer spending, with the average age of new customers being 33 for the U.S. Consumer Platinum Card [16] Company Strategy and Development Direction - The company plans to continue investing in premium products and enhancing customer value propositions, with a focus on technology and marketing [6][12] - The 2026 guidance anticipates revenue growth of 9%-10% and EPS between $17.30 and $17.90 [5][26] - The company aims to maintain a disciplined focus on premium products and high credit standards while driving growth [14] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the strength and stability of the premium customer base and the momentum generated from investments [5][12] - The competitive landscape remains challenging, but the company believes it can stay ahead by focusing on customer service and innovation [72] Other Important Information - The company plans to increase its quarterly dividend by 16% to $0.95 per share, reflecting a commitment to returning capital to shareholders [25] - Operating expenses as a percentage of revenue decreased by 4 points since 2022, despite increased technology spending [22] Q&A Session Summary Question: Can you expand on the comments regarding allocating away from cashback and putting this towards fee-paying products? - Management noted that they are flexible with marketing investments and have seen strong demand for premium products, particularly the Platinum Card [31][32] Question: What gets things going in the SME spend area? - Management indicated that small business spending is strong, while middle market shows some slowdown, and they are optimistic about future growth [36][39] Question: Can you talk about the health of the premium consumer? - Management expressed bullishness regarding consumer engagement and spending, particularly with the new Platinum Card [41][42] Question: How do you see the impact of the 10% credit card cap proposal? - Management believes that a cap would reduce the number of cards in the marketplace and negatively impact small businesses [67][68] Question: What poses the greatest risk to your 2026 outlook? - Management identified macroeconomic and political factors as greater risks compared to competitive dynamics [71][72] Question: How is the company positioning itself with recent acquisitions in the small business arena? - Management highlighted the acquisition of Center to enhance their offerings in expense management for small businesses [77][78]