Question-and-Answer SessionI mean in some sense, it felt like probably the longest year. So looking back in hindsight, what's been the biggest surprise, either positive or negative that you've seen in your role now?Robert OrtbergPresident, CEO & Director Everybody asked me that question is like what surprised you? And I would say, in the main, not much. I worked very closely with Boeing in my previous life. So I kind of knew what challenges we had. Certainly, the macro dynamics were a little bit different. ...