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Mehr and Canary partner to elevate guest service and growth
Yahoo Financeยท 2025-10-27 09:47
Core Insights - Mehr Consultancy has partnered with Canary Technologies to enhance guest experience solutions across its IHG hotels, focusing on streamlining operations and personalizing guest services [1][4] - The collaboration will leverage AI-powered messaging tools to facilitate communication in over 100 languages, aiming for faster responses and improved engagement [2][3] - The technology will also automate upselling of room upgrades and amenities, supporting revenue growth while allowing staff to concentrate on core hospitality tasks [3][4] Company Overview - Mehr Consultancy began as a family-owned motel and now manages 34 hotels across 13 US states under seven different brands [2] - The partnership with Canary Technologies aligns with Mehr's strategy of integrating technological advancements to refine service processes and improve outcomes [5][6] Strategic Goals - The partnership is driven by values of transparency and efficiency, with both companies sharing a commitment to enhancing service processes [5] - Mehr Consultancy aims to explore innovative tools that elevate guest experiences while delivering meaningful returns for owners and investors [6]