[music] Have you ever been in a conversation maybe with your boss, a colleague or your partner and suddenly you feel so overwhelmed and frustrated that only you can fight back your tears. You're trying to explain your point, to feel understood, to be clear, but tension keeps building up. You feel unheard. You feel dismissed. You feel everything all at once.And then it happens. From the corner of your eye, a tear escapes. And what does the other person do.They smirk and they say, "Oh, now you're going to cry ...