Governance & Policy Making - The core issue in governance lies in the gap between policy ideas and their practical implementation [1] - The industry observes a disconnect between policymakers lacking practical experience and the rules they create, highlighting the need for experience-based insights [3] - Experimentation and iteration, similar to engineering, should be embraced in governance to foster learning and adaptation [9][13] - The industry emphasizes that citizens' expectations shape governance, and a culture that fears mistakes hinders innovation [14] - The industry suggests that citizens should take ownership and responsibility in governance, moving from being spectators to active participants [15] Communication & Engagement - Open and understandable communication with citizens is crucial for effective governance [7] - The industry highlights the importance of prototyping and practical engagement over relying solely on strategy papers [18][19] Mindset & Culture - A shift in mindset is needed, where failure is seen as a feature for learning rather than a scandal [13] - The industry advocates for a culture change where citizens view the government as "us" rather than "them," fostering co-ownership and responsibility [16][18] - The industry encourages individuals to become "builders" who actively shape policy and bridge the gap between ideas and implementation [19][20]

Today uh I wish to talk to you about what the governments do, what what is public service, what the IS do, do they do a good job, do they do a bad job. And in this context, I think there's some questions which come to mind to everyone's mind so to say. What is government. What is public service.What are uh the government servants, the public servants, the politicians, the the civil servants, the IAS. What does the I is do. Do they go do a good job or do they do a bad job.How is the state of public service i ...