Financial Data and Key Metrics Changes - In 2025, the company met or exceeded updated financial targets for system-wide sales, comparable sales growth, and adjusted EBITDA, despite a slight decline in US market share of just under 1% [30][31] - For Q4 2025, global system-wide restaurant sales were $1.23 billion, down 1% in constant currency, with North America comparable sales decreasing 5% [31][32] - Total consolidated revenue for Q4 was $498 million, down 6%, primarily due to lower revenue at domestic company-owned restaurants and North America Commissary [32][33] - Consolidated adjusted EBITDA decreased to $51 million in Q4, impacted by marketing investments and higher management incentive compensation [34] Business Line Data and Key Metrics Changes - The North America carryout business returned to low single-digit order growth, while total delivery experienced year-over-year declines [8][31] - The international business delivered strong performance with 6% comparable sales growth, driven by key markets in the Middle East, Asia Pacific, and Europe [7][31] Market Data and Key Metrics Changes - International comparable sales improved by 6%, with notable performance in the U.K. where comp sales grew by 7% [7][31] - The company experienced a decline in new customer acquisition, which pressured comparable sales despite strength in loyalty customers [6][7] Company Strategy and Development Direction - The company is focused on enhancing brand health, technology, innovation, and customer experience, aiming for medium and long-term growth [5][6] - A significant emphasis is placed on product innovation, including the launch of Pan Pizza and new sandwiches, to attract new customers and drive sales [10][11][12] - The company is also accelerating its refranchising program, expecting to reduce company-owned restaurants to mid-single-digit percentages of the North American system [20][39] Management's Comments on Operating Environment and Future Outlook - Management acknowledged a cautious consumer environment impacting near-term performance but expressed confidence in the company's transformation initiatives [6][38] - The company expects comparable sales in North America to decline by 2%-4% in 2026, while international sales are projected to increase by 2%-4% [38][39] Other Important Information - The company plans to invest approximately $22 million in supplemental marketing and franchisee subsidies in 2026 to support its menu strategy [40] - A comprehensive review of non-customer-facing costs is underway, with expected savings of at least $25 million through 2027 [21][22] Q&A Session Summary Question: What is holding the company back from holding or taking share in 2026? - Management indicated that the focus is on bringing the innovation calendar to life and engaging new customers, with a strong emphasis on product innovation and local marketing efforts [45][46][49] Question: How does the company think about competing on value against larger competitors? - The company aims to meet consumers where they are with compelling offers and innovative products, while also focusing on driving customer loyalty through the Papa Rewards program [56][58][60] Question: How did the third-party delivery perform relative to first-party? - Third-party delivery grew low single digits, while first-party delivery saw a decline, with ongoing efforts to improve consumer satisfaction and leverage partnerships for better service [76]

Financial Data and Key Metrics Changes - For 2025, the company met or exceeded updated financial targets for system-wide sales, comparable sales growth, and adjusted EBITDA, despite a system-wide sales decline of just under 1% [30][31] - Total consolidated revenue for Q4 was $498 million, down 6%, primarily due to lower revenue at domestic company-owned restaurants and North America Commissary [32] - Consolidated adjusted EBITDA decreased to $51 million in Q4, impacted by marketing investments and higher management incentive compensation [33] Business Line Data and Key Metrics Changes - North America comparable sales decreased 5% in Q4, driven by a 5.5% decrease in transaction comps, while carryout grew 1% [31] - The international business delivered 6% comparable sales growth, driven by strong performance in key markets [31][32] - Domestic company-owned restaurant segment adjusted EBITDA margin was 6.3%, improving by approximately 10 basis points [35] Market Data and Key Metrics Changes - The international team delivered exceptional performance with 6% comparable sales growth, driven by new menu offerings and improved brand performance [31][32] - The U.S. market share slightly softened, reflecting a system-wide sales decline [30] Company Strategy and Development Direction - The company is focused on enhancing brand health, technology, innovation, and customer experience as part of its transformation strategy [4][5] - Plans include achieving at least $60 million in system-wide supply chain cost savings and $25 million in non-customer-facing corporate cost savings by 2027 [5][18] - The company is accelerating its refranchising program, expecting to reduce company-owned restaurants to mid-single-digit percentages of the North American system [19][20] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the company's positioning for medium and long-term growth, despite mixed near-term performance [5][6] - The company anticipates a cautious consumer environment in 2026, with comparable sales expected to decline by 2%-4% in North America [38] - Management highlighted the importance of innovation and local marketing efforts to drive customer acquisition and retention [49][58] Other Important Information - The company plans to invest approximately $22 million in supplemental marketing and franchisee subsidies in 2026 to support its menu strategy [40] - The company expects to incur restructuring charges of approximately $16 million-$23 million associated with transformation work in 2026 and 2027 [37] Q&A Session Summary Question: What is holding the company back from holding or taking share in 2026? - Management indicated that the focus on innovation and customer engagement is crucial for recruiting new customers, with efforts in product launches like Pan Pizza and sandwiches expected to drive growth [46][48] Question: How does the company plan to compete on value against larger competitors? - The company aims to meet consumer needs through promotions and innovation, balancing affordability with quality to enhance customer loyalty [56][58] Question: How did the delivery channel perform relative to first-party sales? - Third-party delivery grew low single digits, while first-party sales declined, indicating a need for improvement in consumer satisfaction and delivery experience [75]