Before AI, users of software all interacted with the same interface. There were only light customizations like a few different views or theme and color [music] options. When users think about personalization like on Netflix, it still has the same layout for everyone, just different imagery.As a result, most software has a one-size-fits-all feel rather than being hyper-customized to a user. As an example, the way I use email is very different from how most college students use email, yet all email clients lo ...