IRS Leadership & Operations - The IRS faces volatility with six different leaders in the first 10 months of the current administration [2] - The absence of an established deputy commissioner to manage daily operations adds to the instability [2] - Clarity in problem-solving roles and access to decision-makers are crucial for smooth operations and better customer service [6] - Delays in problem-solving within the IRS can lead to longer wait times and increased stress for taxpayers [7] Revenue & Tax Collection - The tax gap, representing the difference between taxes owed and paid, amounts to $700 billion annually [10] - A less effective IRS could lead to an increase in the tax gap [11] - A weaker IRS may result in reduced customer service and a shift in the tax burden to those who comply with the rules [12] Customer Service - The IRS functions largely as a customer service organization, assisting taxpayers with various issues [5] - Solving problems efficiently within the IRS can reduce wait times and improve overall customer service [7]