Technology in Wealth Management
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Kitces Study: Advisor Tech Not Materially Lifting Productivity
Yahoo Financeยท 2025-09-08 20:48
Core Insights - The majority of technology vendors in the wealth management industry focus on cost efficiency and time savings, but advisory firms prioritizing these aspects are 40% less productive than their peers [1] - A significant misalignment exists between advisory firms and technology vendors, with only 20% of firms leveraging technology for cost and time efficiency, while 51% focus on quality optimization and 28% on improving client experience [2][3] Group 1 - Firms that prioritize quality optimization and client experience demonstrate higher productivity by developing deeper relationships with fewer, more valuable clients [3] - Advisors serving mass affluent clients earn between $200 to $300 per hour, while those working with clients worth $3 million to $5 million earn $700 to $1,000 per hour, indicating a correlation between client complexity and earnings [3] - Achieving productivity improvements is more effective through high levels of staff leverage rather than merely increasing efficiency through technology [4] Group 2 - Incremental improvements from technology do not necessarily translate to overall productivity gains, as the actual client meeting times remain unchanged [4] - Time savings from technology are less impactful than delegating tasks to others within the firm, which can lead to significant productivity enhancements [5]