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Analysis: Target needs to follow Starbucks to win customers back
Yahoo Financeยท 2025-11-23 17:33
Core Insights - Target is experiencing declining sales, with same-store sales dropping for three consecutive quarters, attributed to its political stances and DEI policies [1][3] - The brand has lost its appeal, with customers feeling that it no longer offers the unique shopping experience it once did [3][4] Financial Performance - In Q3, Target reported net sales of $25.3 billion, a decrease of 1.5% year-over-year, driven by a 1.9% decline in merchandise sales, although non-merchandise sales increased by 17.7% [7] - The third-quarter GAAP EPS was $1.51, down from $1.85 the previous year, while adjusted EPS was $1.78 [7] - Comparable sales fell by 2.7%, with a 3.8% decline in comparable store sales, partially offset by a 2.4% increase in comparable digital sales [7] - Operating income for the third quarter was $0.9 billion, reflecting an 18.9% decrease compared to the previous year [7] Customer Experience and Strategy - Target has been focusing on curbside pickup in certain markets, indicating a shift towards enhancing customer convenience [5] - The company is compared to Starbucks, which successfully revitalized its brand by focusing on customer experience and operational improvements [5][6]