3 2 1 5 seconds. 5 seconds is all it takes to make a snap judgement. In just five seconds, you've already formed an opinion about me, about my looks, my voice, the way I stand. In five seconds, you've noticed my flaws, my insecurities, or at least what you assume they are.5 seconds can shape someone's day. 5 seconds can lift someone up or tear them down. 5 seconds is the difference between reaching out and turning away.What you do in those five seconds can matter more than you could ever know. Now, imagine ...