Financial Data and Key Metrics Changes - Fiscal 2025 showed significant operational and financial improvements, with gross margins above 43% and a more than $14 million year-over-year improvement in adjusted EBITDA [4][13] - Adjusted EBITDA for Q4 was $5.8 million, and for the full fiscal year, it was $14.8 million, marking a year-over-year improvement of over $7 million for the quarter and over $14 million for the year [13] - Gross margin in Q4 was 44.9%, a year-over-year increase of 610 basis points, while for the full fiscal year, gross margins were 43.5%, a 420 basis point increase compared to the prior year [13][14] - Net sales during Q4 were $85.1 million, slightly up from $84.4 million in the prior year, and for the full fiscal year, net sales increased to $342.3 million from $341.1 million [14] - Operating expenses increased by $14.3 million to $150.4 million for the year, primarily due to a decrease in net gains from asset sales [15] - Free cash flow for Q4 was $7.5 million, and for the full fiscal year, it was $6.5 million, representing a year-over-year increase of $12.1 million for the quarter and $34.5 million for the year [17] Business Line Data and Key Metrics Changes - The company launched the SOME1 specialty brand, which has received encouraging early responses and is expected to create new opportunities [4][5] - Total coffee volumes decreased by 10% year-over-year to just shy of 20 million pounds in 2025, reflecting challenges in the coffee industry [8] Market Data and Key Metrics Changes - The U.S. food services sector showed weaker growth than during the COVID-19 pandemic, with restaurants and bars experiencing one of the weakest sales growth periods in a decade [8][9] - Green coffee prices rose over 65% in the past year, contributing to a challenging market environment [9] Company Strategy and Development Direction - The company is focused on driving growth through customer retention, expanding its DSD network, and enhancing its white glove service value proposition [10][11] - A strategy committee has been formed to explore growth opportunities, with a commitment to addressing customer and coffee pound degradation [10][12] - The company aims to leverage its core coffee capabilities and expand its white label customer portfolio [11] Management's Comments on Operating Environment and Future Outlook - Management acknowledged significant challenges in the macro and microeconomic environments, particularly in the coffee industry, and anticipates pressure on gross margins and overall financial results in fiscal 2026 [9][17] - Despite these challenges, management expressed confidence in the company's ability to generate long-term value for shareholders under more favorable market conditions [18] Other Important Information - The company made meaningful progress in strengthening its balance sheet, with a $10 million decrease in net debt and $32.6 million of additional borrowing capacity under its credit facility [16] Q&A Session Summary Question: Operational efficiency and margin improvements focus areas - Management indicated a pivot from pricing optimization to performance and execution, emphasizing customer-focused service and fulfillment [25][26] Question: Customer churn levels and order fulfillment progress - Management reported significant improvements in order fulfillment and noted that customer churn is influenced by macroeconomic headwinds [30][31] Question: Opportunities for growth and customer acquisition - Management acknowledged the difficult macro environment but emphasized the potential for better penetration and customer acquisition through their DSD network [38][39] Question: Engagement with larger restaurant groups - Management confirmed existing work with larger restaurant groups and highlighted the opportunity for growth in this area [41] Question: Potential for adding allied products - Management stated that they already offer allied goods and are continuously looking for opportunities to leverage their distribution channels [47]