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How customer feedback transformed this fashion CEO's success
Yahoo Financeยท 2025-08-21 19:08
Company Overview - Slick Chicks was founded in 2017 by Helia Mohamadian, inspired by her sister's C-section recovery, to create adaptive clothing for people with limited mobility [5] - The company's mission is to empower people by making getting dressed easier and more stylish [5] - Slick Chicks products are now available at major retailers like Target and CVS [5][30] Product Design and Development - The design process starts with understanding the customer's needs through conversations with end-users, caregivers, and occupational/physical therapists [23][24] - Customer feedback is crucial for iterating and improving the product [27][47] - The initial product was designed as a maternity product but evolved to serve people with disabilities and chronic illnesses [12][16][17] Funding and Business Strategy - The company initially used crowdfunding (Kickstarter) to raise capital and pre-sell products [13][14][15] - Bootstrapping and being scrappy are key for business owners, especially in the early stages [33] - Securing funding from angel investors with personal connections to the product's mission can be beneficial [34][35] Market and Customer Focus - The target market includes individuals with disabilities, chronic illnesses, and those recovering from surgeries [16][17] - Caregivers represent a secondary but critical market [25] - The company aims to serve a large, underserved market, emphasizing that accessibility is a need, not just a "nice-to-have" [31][34] Supply Chain and Manufacturing Challenges - The company faced challenges with manufacturing, including cutting corners and dealing with unreliable suppliers [19][20] - Building strong partnerships with the right suppliers is essential for navigating supply chain challenges [37][38] - Early challenges included issues with packaging and shipping large orders, requiring hands-on involvement from the founder [39][40][41] Retail Expansion - Cold emailing a buyer at Target led to a significant retail partnership [43] - Being in Target increased visibility and attracted other retailers like CVS [44] - Authenticity and storytelling are important for attracting retailers and conveying the size of the market [45] Key Advice for Entrepreneurs - Know everything about your customer and validate your product with them [45][46] - Be prepared to receive and act on uncomfortable feedback [47] - Don't be afraid to be scrappy and get your hands dirty [42]