Zenvia (ZENV) Q4 2024 Earnings Call May 20, 2025 10:00 AM ET Company Participants Cassio Bobsin Machado - Founder, CEO, Chairman & Interim Chief Sales OfficerShay Chor - CFO Operator REPRESENTATIVE:] Today's conference is being recorded and a replay will be available at the company's IR website, where you can also access today's presentation. At this time, all participants are in listen only mode. After the prepared remarks, there will be a question and answer session. And for the Q and A session, we ask yo ...

Financial Data and Key Metrics Changes - In Q4 2024, revenues reached BRL 231 million, up 7% year over year, primarily driven by strong volume growth in CPaaS, offsetting declines in SaaS revenues [16][20] - Adjusted gross profit declined 60% to BRL 49 million, with gross margin decreasing to 21% due to a higher mix of lower-margin CPaaS growth and a one-time SMS cost adjustment of BRL 27.8 million recognized in Q4 [16][17] - EBITDA, excluding certain expenses, closed the quarter at BRL 35 million, a 6% decline from BRL 37 million in Q4 2023 [19] Business Line Data and Key Metrics Changes - The Customer Cloud segment generated revenues of approximately BRL 180 million in 2024, with an expected growth of 25% to 30% in 2025 [14][15] - CPaaS market grew 25% year over year between 2023 and 2024, while SaaS grew at high single digits, indicating a more dynamic CPaaS market [20] - SaaS margins declined due to tighter profitability from enterprise clients and higher costs related to the launch of the Customer Cloud [19] Market Data and Key Metrics Changes - The market for Customer Cloud solutions is expected to continue growing at a strong double-digit pace in the coming years, supported by advanced automation and AI [15] - International expansion, particularly in Argentina and Mexico, is performing well and contributing positively to the Customer Cloud segment [11][12] Company Strategy and Development Direction - The company has entered its fourth strategic cycle focused on accelerating growth in its newly defined core business, the Zenvia Customer Cloud [7][12] - A shift to a volume-based pricing model is being implemented, allowing clients to pay based on interactions rather than a per-seat model, enhancing operational efficiency [11][12] - The company is committed to streamlining operations further with AI and automation, while also evaluating opportunities for divestments to optimize capital structure [28][54] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about the early improvements seen in Q1 2025, with expectations of revenue growth picking up and SaaS margin recovery [30][60] - The company is focused on leveraging its unified platform and market opportunities to drive organic growth and profitability while reducing leverage [12][28] Other Important Information - The company ended 2024 with a cash balance of BRL 117 million and expects EBITDA to continue growing at a faster pace than CapEx [26] - G&A expenses were reduced by 11% year over year, contributing to improved operational efficiency [24][23] Q&A Session Summary Question: Can you provide clarity on Zenvia's full year 2025 revenue outlook? - The Customer Cloud segment is projected to grow 25% to 30%, while traditional SaaS and CPaaS business lines are expected to see flat to modest growth [34][35] Question: What is the current status of your divestment plans? - Specific details on divestments cannot be shared, but the focus is on improving capital structure and deleveraging the balance sheet [37][38] Question: What new trends are emerging with AI integration? - The company is seeing a shift towards more interconnected use cases that leverage customer data for personalized experiences [40] Question: How is the pricing model evolving? - The company is moving towards a usage-based pricing model, charging per interaction rather than per seat, which is expected to enhance efficiency and revenue [41][43] Question: What are the main goals for 2025? - The primary goals include improving EBITDA and aligning it better with the capital structure, while also focusing on organic growth and customer engagement [53][55]

Core Insights - EverCommerce Inc. has appointed Amy Guggenheim Shenkan to its Board of Directors, enhancing its leadership team with her extensive experience in technology and digital transformation [1][2][3] Company Overview - EverCommerce is a leading service commerce platform that provides vertically-tailored, integrated SaaS solutions to over 725,000 global service-based businesses, focusing on growth acceleration, operational streamlining, and customer retention [4] - The company operates under brands such as EverPro, EverHealth, and EverWell, offering end-to-end business management software, payment acceptance, marketing technology, and customer experience applications [4] Leadership and Strategy - Ms. Shenkan's background includes leadership roles at notable companies such as Wells Fargo and McKinsey & Company, emphasizing innovation and digital transformation [2] - The CEO of EverCommerce expressed enthusiasm about Ms. Shenkan's appointment, highlighting her potential contributions to the company's ongoing transformation and AI integration efforts [3]

ZENVIA New Strategic Cycle 4Q & FY 2024 Earnings Presentation Opening Remarks Cassio Bobsin Founder & CEO AI is no longer a promise. It has become a fundamental pillar in how companies engage with their customers. 3 2003 | Startup 2011 | SMS Consolidation 2018 | Portfolio expansion with a focus on CX SaaS 2025 | Zenvia Customer Cloud BUSINESS CYCLES STRATEGIC CYCLES | STARTING THE 4TH CYCLE 4 Innovative Model Flexibility of adoption Use of AI Scalable Revenue 5 Key Financial Highlights Shay Chor CFO Used by ...

当微软CEO预言SaaS时代终结，AI Agent能否扛起颠覆大旗？这场"智能革命"正撕开企业服务市场的新战 场。 AI Agent的风有多大？ 2024年年底，微软CEO纳德拉直接作出了这样的预言："软件即服务（SaaS）应用将会在AI Agent的时代崩塌。" 要知道，微软可是全球SaaS巨头之一，因此这番话可以说是对AI Agent潜力最具分量的背书，或许没有之一。 不过，在眼下这个时间节点，我们真的已经能看到AI Agent浪潮涌来，要将SaaS"拍死在沙滩上"了吗？ 只能说，这个问题的答案，现在还远远称不上清晰。 3000亿美元规模背后的裂痕 和今天的AI Agent一样，SaaS曾经也是创投圈的"宠儿"。 SaaS是一种云计算模式，用户无需在本地安装软件，而是采用订阅制，通过web端连接软件服务，将更新和维护都交 给了供应商。 然而，这样的风光背后，SaaS也存在一些始终未被有效解决，甚至越来越成为桎梏的痛点。 不但Salesforce、Shopify这样以SaaS为安身立命之本的明星公司涌现，微软、Adobe这样的科技巨头也进行了转型，将 SaaS作为其核心战略的一部分。 根据Statista的 ...

企业并购真实情况到底如何？创业公司应如何制定有效的被并购策略？并购决策背后又隐藏着哪些不为人知的 逻辑？ 近期，HubSpot 联合创始人 Brian Halligan 根据他与 Salesforce、Adobe 等公司多年的互动经历，深刻解读了当 今企业并购的真实情况，揭示了并购背后的策略与真相： 企业并购邀约的真实情况远比传闻稀少 一个让我感到惊讶的事实是，在HubSpot长达18年的发展历程中，我们几乎没有收到过任何正式的收购要约。 Salesforce从未提出过严肃的收购意向，尽管曾有传言说谷歌要收购HubSpot，但这些都不是真的。我们只收到 过几次不痛不痒的接触。这让我很意外，我本以为会有很多收购机会。 大公司的并购极其复杂 "对于一家科技公司而言，收购一家公司远比你想象的要复杂得多" "软性成本远比现金或股票高得多" 整合过程可能会消耗掉"像那些高薪人才大约10000小时的时间" 主动上门的兴趣至关重要 "如果你想卖掉你的公司，那没人会想买" "必须是对方主动找上门来" 聘请银行家来兜售你的公司"从来行不通" 战略合作伙伴关系可能突然转变为竞争关系 HubSpot 曾将 Salesforce 视 ...

Core Viewpoint - NICE Ltd. is perceived as an undervalued cloud-native software solutions company, with strong performance indicated by rising cloud revenue in Q1 2025 [1] Company Performance - The Q1 2025 results demonstrated an overall strong performance for NICE Ltd. [1] - Cloud revenue showed significant growth, contributing to the company's positive financial outlook [1] Analyst Background - The analysis is conducted by a stock analyst with over 20 years of experience in quantitative research, financial modeling, and risk management [1] - The analyst specializes in equity valuation, market trends, and portfolio optimization, focusing on identifying high-growth investment opportunities [1]

Core Insights - Zenvia Inc. reported strong revenue growth driven by its CPaaS segment, with total revenues for FY 2024 reaching BRL 960 million, an 18.8% increase from BRL 808 million in FY 2023 [6][26] - The company launched Zenvia Customer Cloud in October 2024, which integrates AI into customer experience solutions, and has already attracted nearly 6,000 clients [2][11] - Despite revenue growth, profitability metrics fell short of expectations due to increased costs, particularly in the SMS segment, and competitive pressures in the SaaS market [2][26] Financial Performance - Q4 2024 revenues were BRL 231.4 million, a 6.6% increase from BRL 217 million in Q4 2023, with CPaaS revenues growing by 17% year-over-year [6][19] - Full-year Normalized EBITDA reached BRL 105.1 million, up 38.1% from BRL 76.1 million in 2023, but below the guidance range of BRL 120 million to BRL 140 million [27][26] - The company's G&A expenses decreased by 37% year-over-year in Q4 to BRL 19 million, improving the G&A as a percentage of revenues to 8.3% [10][24] Segment Analysis - The SaaS segment experienced a revenue decline of 9.7% in Q4 2024, primarily due to lower revenues from Enterprise customers, while full-year SaaS revenues increased by 8% [12][14] - The CPaaS segment reported revenues of BRL 155.9 million in Q4 2024, a 16.9% increase year-over-year, but faced a significant drop in Non-GAAP Adjusted Gross Profit, down 90.9% [17][19] - Total active customers at the end of FY 2024 were 10,622, with a notable decrease in active customers in both SaaS and CPaaS segments [10][12] Strategic Initiatives - The launch of Zenvia Customer Cloud is positioned as a key strategic initiative, aimed at enhancing customer engagement through AI-driven solutions [2][11] - The company plans to focus on organic growth, expanding its partner ecosystem, and streamlining operations as part of its new strategic cycle announced in January 2025 [2][26] - Zenvia aims to normalize profitability in 2025, with expectations of recovering margins impacted by SMS cost adjustments and competitive pressures [2][19]

又有一家企业独角兽诞生了。 这家公司名叫Owner，称为"餐饮界的Shopify"。 Owner的业务与Shopify类似，主要提供全栈数字化解决方案，只不过对象从消费品牌变成了餐厅。短短 3年里，Owner已经服务了超1万家餐厅，帮助各家餐厅实现30%的线上收入增速。 不仅如此，Owner还打算把AI融入到公司业务里。目前，公司正在开发下一代解决方案：为餐厅打 造"AI执行官"。这些AI Agent不仅能做营销与技术工作，还能管理"AI员工"和人类员工，提升餐厅经营 效率。 靠着AI带来的巨大想象空间，Owner在最近拿下了1.2亿美元的融资，估值也上涨至10亿美元。 从被YC两次拒绝到成为估值10亿美金的独角兽，来看看Owner究竟是如何做到的。 01 每月500美元，解决小餐馆线上困局 新冠疫情加速餐饮线上化，我国的餐饮SaaS企业发展较早，但美国那边还处于红利期。 主流外卖平台成为多数连锁餐厅的选择，与此同时，数量庞大的独立餐厅陷入了数字化的困境。 这些独立餐厅常依赖Yelp、OpenTable、Grubhub 等平台获取订单，其中需支付高额佣金（部分平台高 达30%）。而餐厅自营APP的技术开发和维 ...

Core Insights - The overall growth rate of foreign trade is slowing down, with a slight recovery expected in 2024, as export locations shift from Europe and the United States to Southeast Asia and emerging markets [1][6] - Foreign trade B2B companies are prioritizing refined operations to enhance revenue and risk resilience, with 3-5% of net profits allocated to digital transformation, and 15-25% of that for SaaS tool procurement [1][16] - The SaaS market for foreign trade B2B is projected to reach approximately 7.8 billion yuan in 2024, with a growth rate of 29.8% [2][42] Group 1: Market Environment - The export growth rate for various categories has slowed in 2023 compared to 2022, but a slight recovery is anticipated in 2024, particularly in machinery and equipment [6] - B2B e-commerce is becoming increasingly dominant in the overall foreign trade market, accounting for about 70% of cross-border e-commerce transactions [6][8] Group 2: Digital Transformation and SaaS - Digital transformation is seen as a solution to the challenges faced by foreign trade companies, including market anchoring, customer acquisition, and cost reduction [11] - The digitalization level of foreign trade B2B companies is approximately 40%, with a willingness to invest 3-5% of net profits in digital initiatives, particularly in SaaS tools [16][18] Group 3: SaaS Product Categories - Foreign trade B2B SaaS can be categorized into four main areas: business growth, operational management, cross-border payment, and compliance [18] - The integration of product functions is leading to a more unified approach to foreign trade operations, with tools for website building, marketing, and customer management becoming increasingly interconnected [22] Group 4: AI Integration - AI is being utilized in various marketing scenarios, such as content generation and customer data analysis, with a focus on enhancing decision-making capabilities [25][35] - The application of AI in ERP systems is evolving, transitioning from basic efficiency improvements to more complex decision-making support [35][37] Group 5: Competitive Landscape - The foreign trade B2B SaaS market is characterized by a concentration of leading players in business growth and compliance sectors, while website building and ERP markets remain relatively fragmented [51] - The competitive advantages of SaaS providers vary, with platform-based firms focusing on traffic acquisition and resource-based firms emphasizing ecosystem integration [48]