PCI-PAL Trading Update Summary Company Overview - **Company**: PCI-PAL - **Industry**: Cloud-based communication and payment solutions Key Points from the Trading Update Trading Performance - PCI-PAL reported strong overall performance for FY '25, signing more customers than ever before and expanding its partner ecosystem with major enterprise partnerships [2][3] - The company achieved a 25% growth in Annual Recurring Revenue (ARR), reaching £19.3 million, which is a key growth and valuation metric [4] - Contracted ARR (CAR) increased by 17% to £22.2 million, reflecting a branding change from TACV to CAR [5] - Customer retention remains high with churn rates below 5% and an increase in Net Revenue Retention (NRR) from 102% to 104% year-on-year [6] Financial Highlights - The company ended the year with approximately £4 million in cash, allowing for future investment opportunities [6][7] - PCI-PAL secured a significant contract renewal with the UK Department of Work and Pensions, valued at over £11 million [8] - The company is tracking competitor displacements and has successfully signed new contracts with FTSE 250 companies [9] Strategic Objectives - PCI-PAL aims to maintain its position as a leading cloud platform in the contact center market, leveraging its strong partner ecosystem [3][16] - The company anticipates substantial growth in the contact center solutions market, expected to grow six to seven times over the next five to ten years [17] - There is a focus on integrating conversational AI into their offerings, particularly in the CCaaS market [18][19] Future Growth Plans - PCI-PAL plans to invest approximately £1.5 million in marketing and product development to drive growth, with two-thirds of this impacting the P&L in FY '26 [22] - The company aims to grow ARR by 18-20% for FY '27 and beyond, emphasizing the importance of not remaining stagnant [21] - A new Chief Marketing Officer has been hired to enhance marketing efforts and drive growth [23] New Product Announcements - PCI-PAL announced a new fraud management product aimed at complementing its existing payment solutions, which is expected to create new revenue opportunities [24][25] - The product is designed to help customers reduce costs associated with fraudulent activities, particularly in contact center environments [26] Market Positioning - PCI-PAL is the only publicly listed company in its space and is committed to leveraging its market position to drive further growth [23] - The company is focused on expanding its product offerings to enhance customer relationships and increase sales [24][25] Conclusion - PCI-PAL is optimistic about FY '26, with plans to capitalize on market growth and enhance its product offerings to drive long-term stakeholder value [21][26]