Financial Data and Key Metrics Changes - In 2025, GAAP net income totaled $15.9 million, or $0.75 per diluted share, up from $15 million, or $0.73 per diluted share in 2024 [21] - Total GAAP revenue was $139.7 million, an increase from $137.7 million in 2024 [21] - Adjusted EBITDA was $29 million in 2025, maintaining a nearly 21% margin [29] Business Line Data and Key Metrics Changes - Wireless revenue for the year was $72.5 million, down from $73.5 million in the prior year, while software revenue grew to $67.2 million, driven by a nearly 24% increase in professional services revenue [22] - Professional services revenue reached $22.1 million in 2025, up 23.7% from $17.9 million in 2024 [25] - Managed services revenue totaled $6.6 million, nearly 30% of professional services revenue, up from $3.3 million, or 18% in 2024 [26] Market Data and Key Metrics Changes - In the fourth quarter of 2025, software operations bookings increased by 14% year-over-year and 83% sequentially [7] - Average revenue per unit (ARPU) grew by $0.23 year-over-year, driven by pricing actions [23] - Net unit churn improved to 1.3% in the fourth quarter, a decrease of 12 basis points from the prior quarter [23] Company Strategy and Development Direction - The company aims to grow software revenue, generate cash, and return capital to stockholders, having returned $27.3 million to stockholders in 2025 [4][11] - The strategic focus includes continued investment in wireless and software solutions, growing the revenue base, disciplined expense management, and a stockholder-friendly capital allocation plan [13] - The company plans to pay dividends exceeding $27 million in 2026, continuing its commitment to returning capital to stockholders [12] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in regaining momentum and achieving growth in total bookings in 2026, with a focus on accelerating license sales and maintaining growth in professional services [7][11] - The company anticipates that software revenue will surpass wireless revenue for the first time in its history, with guidance for software revenue ranging from $68 million to $72 million in 2026 [30][31] - Management highlighted the importance of maintaining a balance between generating cash flow and investing in future growth [54] Other Important Information - The company invested over $12 million in product research and development in 2025, a nearly 5% increase from 2024 [8] - The company has returned nearly $730 million to stockholders since its inception in 2004 [12] Q&A Session Summary Question: What is driving the shift in the cancelable portion of the software backlog? - Management indicated that the growth in deal size and the need to negotiate terms with customers are driving the increase in cancelable contracts, which have nearly tripled year-over-year [36][37] Question: How should the market view the recovery of software operations bookings? - Management believes that total bookings will grow in 2026 over 2025 levels, although quarterly results may vary due to the nature of large contracts [38][39] Question: How does the company view AI in relation to its business? - Management sees opportunities in using AI to improve internal efficiency and enhance customer functionalities, particularly in training new staff and supporting operator functions [44][46]

Fourth Quarter 2025 Earnings 2/25/2026 Fourth Quarter Earnings| 02.23.23 Safe Harbor Statement Statements contained herein or in prior press releases which are not historical fact, such as statements regarding our future operating and financial performance, are forward-looking statements for purposes of the safe harbor provisions under the Private Securities Litigation Reform Act of 1995. These forward-looking statements involve risks and uncertainties that may cause our actual results to be materially diff ...

Group 1 - Spok Holdings, Inc. will report its fourth quarter and full year 2025 operating results on February 25, 2026, after U.S. market close [1] - A conference call and webcast will be held on the same day at 5:00 p.m. ET to discuss the financial results, which will be open to all interested parties [1] - Spok is recognized as a global leader in healthcare communications, delivering clinical information to care teams to improve patient outcomes [1] Group 2 - Spok's Care Connect® platform is utilized by top hospitals to enhance workflows for clinicians and support administrative compliance [1] - The company facilitates over 70 million messages each month through its solutions, enabling smarter and faster clinical communication [1] - Spok has achieved top client satisfaction scores for nine consecutive years in a survey by Black Book Market Research, highlighting its leadership in secure messaging and clinical communications [1]

10/29/2025 Fourth Quarter Earnings| 02.23.23 Safe Harbor Statement Third Quarter Earnings| Statements contained herein or in prior press releases which are not historical fact, such as statements regarding our future operating and financial performance, are forward-looking statements for purposes of the safe harbor provisions under the Private Securities Litigation Reform Act of 1995. These forward-looking statements involve risks and uncertainties that may cause our actual results to be materially differen ...

Core Viewpoint - Spok Holdings, Inc. will release its third quarter 2025 operating results on October 29, 2025, after U.S. financial markets close [1] Financial Results Announcement - The financial results will be discussed in a conference call and webcast on the same day at 5:00 p.m. ET [1] - The presentation will be open to all interested parties and may include forward-looking information [1]

Core Viewpoint - Spok Holdings, Inc. will release its third quarter 2025 operating results on October 29, 2025, after U.S. financial markets close [1] Financial Results Announcement - The financial results will be discussed in a conference call and webcast on the same day at 5:00 p.m. ET [1] - The presentation will be open to all interested parties and may include forward-looking information [1]

Core Insights - Spok, Inc. is recognized for its secure healthcare communication solutions, with nine out of ten children's hospitals on the 2025-2026 U.S. News & World Report Best Children's Hospitals Honor Roll relying on its services [1] Company Overview - Spok, Inc. is a wholly owned subsidiary of Spok Holdings, Inc. and is a global leader in healthcare communications [1] - The company has been providing industry-leading secure healthcare communication solutions for over a decade [1] Industry Impact - The reliance of top children's hospitals on Spok's solutions highlights the company's significant role in supporting care collaboration and enhancing patient experiences in the healthcare sector [1]

Safe Harbor Statement Second Quarter 2025 Financial Highlights Statements contained herein or in prior press releases which are not historical fact, such as statements regarding our future operating and financial performance, are forward-looking statements for purposes of the safe harbor provisions under the Private Securities Litigation Reform Act of 1995. These forward-looking statements involve risks and uncertainties that may cause our actual results to be materially different from the future results ex ...

Financial Performance - Q1 2025 - Spok generated $5.2 million of GAAP net income and $8.2 million of adjusted EBITDA[26] - Total revenue reached $36.3 million, compared to $34.9 million in the same period last year[27] - Wireless revenue was $18.5 million[27] - Software revenue increased to $17.8 million from $16.3 million[27] - The company returned $7.9 million to stockholders through dividends[29] - Cash and equivalents balance was $19.9 million with no debt[29] Strategic Focus & Capital Allocation - The company's strategic goal is to run the business profitably and generate cash, returning capital to stockholders[10] - Over $700 million has been returned to stockholders since 2004[12] - The company anticipates returning more than $27 million in capital to stockholders in 2025[12] Business Highlights - The company has approximately 705,000 wireless units in service as of March 31, 2025[19] - Over 2,200 hospitals use Spok Communications[19] - Software operations bookings increased nearly 6% year-over-year[24] - Software backlog is up more than 15% from the first quarter of 2024[24] 2025 Financial Outlook - Total revenue is projected to be between $134.0 million and $142.0 million[32] - Wireless revenue is expected to be between $69.0 million and $72.0 million[32] - Software revenue is projected to be between $65.0 million and $70.0 million[32] - Adjusted EBITDA is expected to be between $27.5 million and $32.5 million[32]

Financial Data and Key Metrics Changes - In 2024, GAAP net income totaled $15 million or $0.73 per diluted share, compared to $15.7 million or $0.77 per diluted share in 2023 [45][29] - Total GAAP revenues were $137.7 million, down from $139 million in 2023, with wireless revenue at $73.5 million, down from $76 million [45][46] - Software revenue increased to $64.1 million in 2024, driven by a nearly 22% increase in professional services revenue [46][51] - Adjusted EBITDA was $29.2 million in 2024, down from $30.3 million in 2023, reflecting lower consolidated revenue but maintaining a healthy margin of over 21% [56] Business Line Data and Key Metrics Changes - Software operations bookings totaled $34.1 million, up more than 13% from the prior year, with significant growth in professional services and maintenance backlog levels exceeding $62 million [30][31] - Professional services revenue reached $17.9 million, up 21.6% from $14.7 million in 2023, indicating improved resource utilization and higher margins [51][52] - Managed services revenue totaled $3.3 million, representing 18.2% of professional services revenue, up from 1.4 million or less than 10% in 2023 [53] Market Data and Key Metrics Changes - The company reported a reduction in net unit churn, with a decline of approximately 5.9% in 2024 compared to a 6.4% decline in 2023 [47] - Wireless revenue performance was primarily driven by an improvement in average revenue per unit (ARPU), which increased by $0.26 year-over-year [46] Company Strategy and Development Direction - The strategic focus remains on growing software revenue, generating cash, and returning capital to stockholders, with a commitment to maintaining a disciplined expense management approach [8][24] - The company aims to enhance its product offerings, particularly through the Spok Care Connect suite, and has invested significantly in research and development [15][19] - The company has a strong recurring revenue model, with approximately 80% of revenue coming from recurring sources, including wireless services and software maintenance [96][97] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the company's ability to execute in 2025, with expectations for revenue and adjusted EBITDA to remain stable or grow slightly [58][59] - The company anticipates continued demand for its wireless services, despite a secular decline in pager units, and is focused on pricing strategies to offset revenue loss [48][49] - Management highlighted the importance of ongoing product development and customer satisfaction as key drivers for future growth [110][125] Other Important Information - The company returned $26.4 million in cash to stockholders in 2024, continuing its legacy of returning capital since becoming public [8][25] - The company has generated over $1 billion in free cash flow since its inception in 2004, supporting its dividend policy and capital allocation strategy [26] Q&A Session Summary Question: Key attributes of software operations bookings growth - Management indicated that growth was driven by a mix of new contracts, renewals from existing customers, and enhancements to the Care Connect suite [67][70] Question: Contributors to EBITDA guidance - The increase in EBITDA is expected to come from a greater mix of software sales and improved efficiency in professional services [76][78] Question: Reason for headquarters relocation - The relocation to Plano was primarily a cost-saving measure, consolidating operations to improve efficiency [87][89] Question: Recurring revenue metrics - Approximately 80% of bookings come from existing customers, with a significant portion of revenue being recurring [93][96] Question: Product roadmap and timelines - Management provided insights into ongoing product updates and enhancements, which are expected to drive future license sales [107][110]