Core Insights - The article highlights the significant issues related to after-sales service complaints, which account for 38.43% of total complaints, with a particular focus on the home appliance sector and the emergence of "flash" consumption as a new complaint scenario [1][5]. Group 1: Complaint Statistics - A total of 8,580 consumer complaints were processed by the municipal consumer protection committee in 2025, resulting in a recovery of economic losses amounting to 9.6961 million yuan [1]. - Product-related complaints totaled 6,440, representing 75.06% of the total complaints, with home electronics, food, and transportation being the top three categories [2]. - Service-related complaints amounted to 1,757, making up 20.48% of the total, with dining, education, and cultural services being the most complained about [2]. Group 2: Nature of Complaints - After-sales service issues accounted for 38.43% of complaints, quality issues for 28.30%, and false advertising for 12.35% [3]. - The proportion of complaints related to false advertising increased by 45.29% compared to 2024, marking the largest rise [4]. Group 3: After-Sales Service Issues - In the home appliance category, out of 1,995 complaints, 1,002 were related to after-sales service, highlighting the industry's "big market, small workshop" ecosystem flaws [5]. - Many home appliances are subject to a "three guarantees" policy, which includes a five-year supply of spare parts, but rapid product iteration and lack of parts have led to repair difficulties [5]. - Common issues include confusion between "extended warranty" and "three guarantees," unclear charges for repairs outside the warranty period, and the prevalence of unqualified repair shops [5]. Group 4: Emerging Complaint Scenarios - Two new complaint hotspots have emerged: issues related to national subsidy policies in the home appliance and home decoration sectors, where some merchants exploit loopholes for profit [6]. - Problems during the "old-for-new" appliance exchange include merchants failing to deliver, not honoring price guarantees, and misleading consumers about subsidies [6]. - "Flash" consumption scenarios in commercial markets have also become complaint hotspots, with issues such as hidden merchant information, false advertising, and the sale of substandard products due to short-term vendor contracts and inadequate oversight [6].